Hearing Care Provider-Vista, CA

WSA Americas•Vista, MO

1d•$60,000 - $85,000

About The Position

HearUSA, part of WSA, is seeking a Hearing Care Provider to deliver personalized hearing care and support its mission of changing lives through Simply Excellent Hearing Care. The role includes comprehensive hearing evaluations, hearing aid recommendations, fitting and follow-up services, and community outreach. The provider works with district management, HCP team leads, and Learning & Development to adopt initiatives that support center growth and client outcomes. The position requires compliance with applicable state licensing laws, FDA guidelines, company policies, quality practice guidelines, and HIPAA. The provider is also expected to maintain professional expertise through ongoing development. HearUSA offers field support, professional development resources, career advancement pathways, and a benefits package.

Requirements

Experience in a similar audiology or hearing aid specialist role.
Active state license in audiology and/or hearing aid dispensing.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers or clients.
Ability to communicate detailed or technical information clearly, accurately, and concisely.
Ability to work quickly, accurately, and independently in a fast-paced environment.

Nice To Haves

1–5 years of experience preferred.

Responsibilities

Perform comprehensive hearing evaluations and select and fit hearing aids using the Simply Excellent Hearing Care service model; meet the minimum NPS score of 75.
Demonstrate hearing aids during annual evaluations so clients can experience personalized auditory simulations.
Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
Perform routine follow-ups, cleanings, checks, and hearing aid repairs; maintain skills in ear impression taking, earmold modification, and recommending ALD accessories.
Partner with the District Manager, HCP Team Leads, and Learning & Development to adopt initiatives that grow center revenue and improve client outcomes.
Build local community relationships and support marketing campaigns, including outreach to physicians and participation in health fairs; complete one community outreach and/or physician marketing activity per quarter.
Comply with state licensing laws, FDA guidelines, WSA policies, HearUSA Quality Practice Guidelines, and HIPAA requirements; complete documentation, outcome notes, and referrals for all clients.
Engage in continued professional development covering service delivery, consultative counseling, selling, fitting, and troubleshooting current hearing aid technology.
Embrace HearUSA's values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.