Hearing Care Provider-Orange Park, FL
About The Position
HearUSA, part of WSA, is hiring a Hearing Care Provider to deliver personalized hearing care. The role includes comprehensive hearing evaluations, hearing aid selection and fitting, and follow-up services guided by HearUSA’s client-centric Simply Excellent Hearing Care model. The provider assesses client needs and test results to recommend suitable solutions, demonstrates hearing aids during annual evaluations, and supports clients with repairs and ongoing care. The provider also contributes to center growth through community outreach and marketing, works with district and center leadership to adopt initiatives, and follows applicable licensing laws, FDA guidelines, company policies, quality practice guidelines, and HIPAA requirements. Continued professional development is expected to maintain expertise in hearing-care service delivery and current hearing aid technology.
Requirements
- Experience in a similar Audiology or Hearing Aid Specialist role.
- Active state license in Audiology and/or hearing aid dispensing.
- Ability to pay close attention to detail with a high degree of accuracy.
- Basic or advanced written communication skills.
- Experience interacting with customers or clients.
- Ability to communicate detailed or technical information clearly, accurately, and concisely.
- Ability to work quickly, accurately, and independently in a fast-paced environment.
Nice To Haves
- 1–5 years of experience is preferred.
Responsibilities
- Perform comprehensive hearing evaluations and select and fit hearing aids using the Simply Excellent Hearing Care service model.
- Meet the minimum NPS score of 75.
- Demonstrate hearing aids during annual evaluations so clients can experience personalized auditory simulation.
- Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
- Perform routine follow-ups, clean-and-check appointments, and hearing aid repairs.
- Maintain skills in ear impression taking, earmold modification, and recommending ALD accessories.
- Partner with the District Manager, HCP Team Leads, and L&D to adopt initiatives that grow center revenue and serve more clients.
- Build local community relationships and support marketing campaigns, including physician outreach and health fairs.
- Complete one community outreach and/or physician marketing activity per quarter.
- Comply with state license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines.
- Maintain HIPAA-compliant operations and complete client documentation, outcome notes, and referrals.
- Engage in continued professional development across consultative counseling, selling, fitting, and troubleshooting current hearing aid technology.
- Embrace HearUSA's values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
Benefits
- Monthly commissions.
- CEUs and state licensure renewals for HCPs.
- Defined career paths.
- Sponsorship and preceptor opportunities.
- President’s Club incentives.
- Employee referral program.
- Comprehensive benefits package.
- Paid holidays and PTO policy.
- 401(k) matching program.
- Tuition reimbursement.
- Employee, family, and friends hearing aid discount program.
- Service days and diversity, equity, and inclusion initiatives.
- Continuing education and LinkedIn Learning.
- Licensing reimbursement.
- Paid externships and a Hearing Instrument Specialist Trainee program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
