Healthy Living Intensive Case Manager

HELP of Southern Nevada • Las Vegas, NV

21h

About The Position

The Healthy Living Intensive Case Manager provides direct intensive case management and supportive services to medically fragile, chronically unhoused adults. The role supports clients moving into long-term housing and helps them overcome challenges, achieve residential stability, and build self-sufficiency. The position is part of Adult Housing Programs and reports to the AHP Supervisor. Work hours are Monday through Thursday, with flexibility as required by the client caseload.

The case manager conducts intakes and needs assessments, develops individualized case plans, reviews treatment plans, tracks client outcomes, and connects clients with internal programs, mainstream benefits, social services, and partner agencies. The role also includes client meetings, home visits, transportation, income and rent calculations, daily HMIS documentation, case conferencing, maintaining audit-ready files, and facilitating on-site life-skills training. The case manager is expected to maintain professional boundaries and ethical standards, attend required meetings and trainings, and perform other job-related duties assigned by management.

Requirements

• Proof of high school graduation or GED.
• Active Nevada driver's license with a clean motor vehicle record.
• Two years of experience in data entry, compliance, accounting, or a related field.
• Previous experience working with the unhoused population.
• Knowledge of local social service agencies and programs serving the local unhoused population.
• Knowledge of applicable statutes, ordinances, and codes.
• Knowledge of social-service work and interviewing and referral techniques.
• Experience and understanding of issues affecting unhoused people.
• Ability to understand and follow complex instructions and procedures.
• Ability to analyze situations accurately and choose an effective course of action.
• Ability to communicate effectively and sensitively with people from diverse social, cultural, and economic backgrounds.
• Effective written, verbal, and listening skills.
• Ability to independently initiate and maintain effective working relationships and respond to correspondence from business contacts.
• Ability to be flexible and adjust quickly to shifting priorities.
• Ability to organize work schedules and manage time.
• Ability to follow agency policies and procedures.
• General computer knowledge and ability to use Microsoft Office software.
• Ability to work flexible hours as required by the client caseload.
• Ability to perform accurate calculations of client rent and utility costs and request funding to pay bills.

Nice To Haves

• Bachelor's degree in Social Work or a related field.

Responsibilities

• Conduct initial interviews, intakes, and client needs assessments.
• Provide case management and supportive services to clients moving into long-term housing to promote transition to residential stability.
• Create individualized case plans with each adult household member based on client needs and self-sufficiency goals.
• Review client treatment plans monthly, update case plans, and track outcomes.
• Connect clients with HELP programs, including Workforce Services Job Readiness Workshops, the Energy Assistance Program, and holiday programs.
• Connect clients with mainstream programs, including Medicare and SSI/SSDI.
• Provide referrals and resources for social services and partner agencies.
• Meet with clients monthly and complete income calculations and rent requests before the first of the following month.
• Conduct weekly or semi-monthly home visits.
• Provide transportation to help clients keep appointments.
• Enter case notes and services daily into HMIS, reflecting client progress.
• Attend monthly case-conferencing meetings with the Managed Care Organization to discuss and review client progress.
• Maintain audit-ready files.
• Maintain clear boundaries with clients and providers and uphold ethical standards.
• Facilitate on-site life-skills training sessions for clients two to three times per quarter.
• Attend required meetings and trainings.
• Perform other job-related duties assigned by management to meet business needs.

Benefits

• 15 paid holidays, including a birthday holiday.
• Paid sick and vacation time.
• 403(b) plan.
• 90% of the employee-only premium paid for medical, dental, vision, and life insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED