Healthcare Secret Shopper

CBIZ • Tallahassee, FL

20d • Hybrid

About The Position

Myers and Stauffer is seeking an observant, detail-oriented, and reliable Compliance Specialist to support the Network Adequacy team. The role evaluates health plan provider networks through onsite visits, telephonic surveys of healthcare providers, and reviews of provider directory accuracy, helping improve patient access and satisfaction.

This is a full-time hybrid position based in the Orlando area. Candidates must reside in the Orlando area and be comfortable traveling locally throughout the region. The position requires regular travel; when not in the field, work may be performed remotely. The role may require flexible hours to accommodate assignments.

Requirements

• High school diploma or GED.
• Strong organizational and time management skills to manage assignments and meet deadlines.
• Strong written and verbal communication skills.
• Reliable transportation for onsite evaluations.
• Ability to travel up to 60% of the time based on client and business needs.
• Ability to work flexible hours to accommodate assignments.
• Ability to work with minimal supervision while fulfilling obligations.
• Ability to adhere to strict confidentiality guidelines and maintain professionalism.
• Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.

Nice To Haves

• Proficiency in data entry tools and Microsoft Office Suite, including Word and Excel.
• Bilingual in English and Spanish.
• Familiarity with healthcare networks, provider enrollment processes, and/or patient services.
• Prior experience as a secret shopper or in healthcare compliance, auditing, program integrity, health plan provider/member enrollment, or a customer care call center.

Responsibilities

• Conduct onsite and telephonic surveys as a secret shopper to assess the availability and accessibility of healthcare providers.
• Use survey platforms and call center tools.
• Follow survey instructions and checklists, and accurately document responses and observations.
• Maintain detailed, organized records and meet reporting timelines.
• Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
• Maintain professional behavior during onsite and telephonic assessments.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED