Healthcare Secret Shopper
About The Position
Myers and Stauffer is seeking an observant, detail-oriented, and reliable Compliance Specialist to support the Network Adequacy team. The role evaluates health plan provider networks through onsite visits, telephonic surveys of healthcare providers, and assessments of provider-directory accuracy, helping improve patient access and satisfaction. This is a full-time hybrid position based in the Orlando area. Candidates must reside in the Orlando area and be comfortable traveling locally throughout the region. The position involves travel of up to 60% based on client and business needs; when not in the field, work may be performed remotely. The role may require working one Saturday per month and flexible hours to accommodate assignments. Myers and Stauffer LC is a certified public accounting and health and human services consulting firm serving government-sponsored healthcare programs. The firm describes a welcoming, collaborative work culture and offers professional growth and development opportunities, a diverse and challenging work environment, and flexibility to support employee work-life wellbeing.
Requirements
- High school diploma or GED.
- Strong organizational and time-management skills to manage assignments and meet deadlines.
- Strong written and verbal communication skills.
- Reliable transportation for onsite evaluations.
- Ability to work one Saturday a month.
- Ability to travel up to 60% of the time based on client and business needs.
- Ability to work flexible hours to accommodate assignments.
- Ability to work with minimal supervision while fulfilling obligations.
- Ability to follow strict confidentiality guidelines and maintain professionalism.
- Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.
Nice To Haves
- Proficiency in data-entry tools and Microsoft Office Suite, including Word and Excel.
- Bilingual in English and Spanish.
- Familiarity with healthcare networks, provider enrollment processes, and/or patient services.
- Prior experience as a secret shopper or in healthcare compliance, auditing, program integrity, health plan provider/member enrollment, or customer care call center work.
Responsibilities
- Conduct onsite and telephonic surveys as a secret shopper to assess the availability and accessibility of healthcare providers.
- Use survey platforms and call center tools.
- Follow review surveys and checklists, and accurately document responses and observations.
- Maintain detailed, organized records and meet reporting timelines.
- Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
- Maintain professional behavior while conducting onsite and telephonic assessments.
- Perform additional responsibilities as assigned.
Benefits
- Health insurance for eligible associates.
- Dental insurance for eligible associates.
- Vision insurance for eligible associates.
- Vacation time, sick time, and paid holidays.
- Paid parental leave and available support resources.
- 401(k) with company matching for eligible employees.
- Tuition reimbursement.
- Referral bonuses.
- Paid volunteer community-service time.
- Mentor program and other employee programs and perks.
- Technical and leadership development training at each career milestone.
- Up to six counseling sessions per year through the Employee Assistance Program for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
