Healthcare Scheduling Coordinator

Banner Health•Mesa, AZ

3d•Onsite

About The Position

The Healthcare Scheduling Coordinator performs follow-up actions for patient intake and scheduling to help ensure timely access to care. Duties include referral follow-up, insurance verification, creating or updating patient records, and other administrative steps. The role is responsible for creating and maintaining confidential health records in accordance with regulatory requirements and performing advanced administrative functions in support of Customer Experience Channels. The coordinator handles inbound and outbound communications with patients, providers, and clinical practices by phone, email, or messaging; gathers information and follows up on medical records; maintains and reconciles data in software systems and databases; organizes records and documentation; and processes requests for information for patient care, audits, and reviews. The role also initiates release-of-information inquiries, monitors requests for timely follow-up, and escalates sensitive or urgent inquiries to the appropriate party. This is a full-time, 40-hour-per-week position in an on-site call center environment at Banner Health Corp in Mesa, Arizona. The work shift is day shift, with hours varying according to department needs during operating hours of Monday through Friday, 7 a.m. to 6 p.m. The initial expected schedule is 9:30 a.m. to 6 p.m., and shift times may change periodically.

Requirements

High school diploma, GED, or equivalent working knowledge, with some additional training in areas related to the medical records field.
At least one year of administrative or customer service experience in a medical clerical, physician's office, or related field.
Excellent customer service skills, strong organizational abilities, and effective verbal and written communication skills.
Good keyboarding skills and the ability to work effectively with common office software and databases.
Ability to communicate well and provide courteous, helpful service when answering telephone calls.

Nice To Haves

Experience in a healthcare clinical or healthcare operations environment.
Knowledge of medical records software and filing and retrieval systems.
Knowledge of medical terminology.
Additional related education and/or experience.

Responsibilities

Provide administrative support for ambulatory and ancillary services, including inbound and outbound communications with patients, providers, and clinical practices by phone, email, or messaging.
Collect information and follow up on medical records to ensure patient records are accurately and promptly created or updated.
Organize and distribute medical record data and documentation, maintain productivity statistics, and create reports.
Enter, track, and maintain data accurately and promptly in software application systems.
Receive, retrieve, categorize, and maintain department records; search and audit databases to determine the accuracy of Patient Health Information and reconcile database information.
Request, assemble, and organize patient information or medical records for referrals, insurance verification, and other purposes.
Use system software to enter and update information according to standards set by hospitals, practice offices, and ancillary services; analyze records as needed or directed.
Process routine to complex requests for information for continuing patient care, audits, and reviews.
Monitor record activity and communicate with requestors and internal or external entities to obtain records in a timely manner, including before patient appointments.
Initiate and direct release-of-information inquiries to appropriate team members while ensuring regulatory and compliance standards are met.
Refer sensitive or urgent inquiries to the appropriate party or department.