Scheduling Coordinator - Home Healthcare

CNSCares•Lucasville, OH

5d•$22 - $25•Onsite

About The Position

The Scheduling Coordinator (Care Manager) at CNS Cares, LLC is responsible for scheduling direct care staff for patient visits and maximizing authorized care units. The role advocates for patients’ needs, coordinates communication among patients, nurses, home health aides, claims staff, and company leadership, and supports quick, accurate service and patient satisfaction. This is a full-time, in-office position in Lucasville, Ohio, with a Monday-Friday schedule and participation in an on-call rotation one week each month. The position also coordinates staffing coverage, clinical compliance scheduling, durable medical equipment, authorization activities, medical records, and staff orientation and training.

Requirements

High school diploma.
At least two years of healthcare experience, or an equivalent combination of education and EEOICPA experience.
At least two years of staff scheduling experience.
Must be at least 21 years of age.
Valid driver's license.
Regular attendance and punctuality, ability to work with people at all levels of the company, exceptional customer service, honesty, and excellent communication skills.

Nice To Haves

Associate's or bachelor's degree.
At least two years of Department of Labor / EEOICPA experience.
Home health experience.

Responsibilities

Communicate regularly with patients, nurses, home health aides, and the claims team, and update the Executive Director and Director of Nursing about patient status and in-home care.
Schedule care-team visits in the electronic medical record (EMR) and find coverage when staffing needs arise.
Work with recruiting and local leadership to source and hire staff, and work toward utilizing all authorized hours.
Ensure clinical compliance items are scheduled and completed according to company and state guidelines.
Identify patient needs for durable medical equipment and coordinate with DME companies.
Evaluate patient conditions not currently covered by the Department of Labor and help patients seek coverage for consequential illnesses.
Assist the authorization team with start-of-care and renewal periods, advocating for and justifying appropriate care levels.
Attend medical appointments with patients and provide physicians with information about the Department of Labor Home Health Care program.
Gather medical records as needed.
Ensure authorized units are staffed by the assigned skilled nurse or home health aide while limiting overtime; coordinate with the General Manager and Director of Nursing for direction.
Provide EMR and in-home orientation training to staff.
Participate in an on-call rotation.
Follow company policies and perform other duties as assigned.