Healthcare Sales Representative

ChenMed•West Philadelphia, NC

5d•$38,509 - $55,013

About The Position

The Healthcare Sales Consultant, also known as a Membership Growth Consultant (MGC), is an outside healthcare sales representative responsible for generating sales leads and growing patient membership by building productive relationships with seniors, community partners, and senior-focused businesses. The role helps enroll new patients in ChenMed and is the first tier in the MGC Success Plan and growth career path. The MGC develops skills in planning and delivering community sales events, keeping senior participation and satisfaction high, and encouraging referrals from satisfied patients. The role communicates ChenMed’s value proposition at community events and through individual and group meetings, and educates potential patients about ChenMed’s healthcare model. The position is primarily conducted off ChenMed premises and involves local, regional, and nationwide travel of up to 75%. Compensation is listed as $38,509–$55,013 base salary, with possible bonuses or commissions. Final compensation depends on factors such as experience, education, and geographic location.

Requirements

High school diploma or GED required.
At least 2 years of successful sales experience required.
Current, valid driver’s license that can be maintained.
Ability and willingness to travel locally, regionally, and nationwide up to 75%.
High business acumen and strong organizational skills, including the ability to manage multiple priorities in a fast-paced environment.
Knowledge of negotiation, probing, closing, and objection-handling skills.
Proficiency with Microsoft Office applications, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
Strong interpersonal and problem-solving skills, patience, and ability to engage customers in conversation.
Excellent written and verbal communication skills, including the ability to speak confidently and communicate effectively in calls, letters, one-on-one meetings, and group presentations.
Flexibility and creativity in working with customers; a positive, warm, and gentle manner with seniors and caregivers; motivation and persuasiveness to close sales without being perceived as pushy.
Good keyboarding skills and ability to accurately type while entering sales data during customer telephone calls.
Fluency in spoken and written English.
Ability to exercise independent judgment.
Demonstrates trustworthiness, follow-through, results orientation, initiative, effective communication, resilience, networking, customer focus, and persuasive negotiation skills.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, or a related field; equivalent additional education, training, and experience may be considered in lieu of the education requirement.
Experience working with seniors.
General understanding of Medicare Advantage.
At least 2 years of business-to-business experience or equivalent management experience.
Relevant sales experience establishing and maintaining relationships with business or vendor partners.
Bilingual ability.

Responsibilities

Build and cultivate direct-to-senior and business-to-business partnerships to generate new-patient opportunities year-round.
Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain ChenMed’s value proposition.
Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks to reach medically underserved, Medicare-eligible seniors aged 55 and older.
Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
Partner with community officials, businesses, and senior outreach programs to develop initiatives that support patient growth.
Schedule one-on-one sales meetings and referral relationships with plan agents, independent brokers, and members of the senior community, and respond to customer requests.
Manage event-planning vendors and negotiate contracts with event venues.
Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
Use sales and marketing tools to identify solutions and engage new customers; maintain client information and interaction records in the CRM system and manage leads effectively.
Create monthly activity calendars showing community access points and new tabletop venues, and develop penetration plans for target markets and channels.
Re-engage dormant customers through sales tools and marketing campaigns.
Educate prospective patients on ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
Develop distribution channels and use sales tools to support patient enrollment and collect relevant data.
Work with sales leadership to improve engagement with distributors, vendors, and community partners.
Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, with supervision; develop and execute partner strategies and plans.
Engage new patients through and beyond their first appointment, maintain relationships to support retention, and help address and resolve customer complaints and issues.
Perform other related duties as assigned.