Healthcare Sales Representative

ChenMed • Detroit, MI

7d • $38,509 - $55,013 • Hybrid

About The Position

The Membership Growth Consultant (MGC) is an outside healthcare sales representative responsible for generating sales leads and membership by building productive relationships with seniors, local community partners, and businesses serving seniors. This is the first of three tiers in ChenMed’s MGC Success Plan and growth career path. The role develops skills in planning and coordinating sales events, encouraging senior participation and satisfaction, generating referrals, and communicating the ChenMed/JenCare value proposition at community events. Work is primarily conducted outside ChenMed premises, and the position requires local, regional, and nationwide travel of up to 75%. The role requires independent judgment.

The MGC builds relationships and enrollment opportunities through community outreach, events, referral partners, and direct engagement with potential and enrolled patients. The employee uses marketing and sales tools, including Salesforce, to identify prospects, manage leads, document interactions, and support membership growth and retention. The posted annual salary range is $38,509–$55,013; the position may also be eligible for bonuses or commissions. ChenMed describes its organization as family-owned and physician-led and highlights compensation, comprehensive benefits, career development and advancement opportunities, and work-life balance. Specific employee benefits are not listed in the posting.

Requirements

• High school diploma or GED required.
• At least 2 years of successful sales experience required.
• Relevant sales experience establishing and maintaining relationships with business or vendor partners.
• Experience in telesales, including entering sales data into a computer while speaking with a customer.
• Current, valid driver’s license that is maintained.
• High business acumen and acuity.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of negotiation, probing, closing, and objection-handling skills.
• Detail-oriented and proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook, CRM tools such as Salesforce, and other word-processing, spreadsheet, database, email, and presentation software.
• Excellent interpersonal and problem-solving skills, including patience and the ability to engage customers in conversation.
• Excellent written and verbal communication skills, including a clear, confident speaking voice and the ability to communicate through letters, outbound calls, one-on-one meetings, and group presentations.
• Flexibility and creativity in dealing with customers; a positive, warm, and gentle disposition with patients and caregivers; persuasive sales ability and motivation to close without being perceived as pushy.
• Good keyboarding skills and ability to type accurately at a significant number of words per minute.
• Fluency in spoken and written English.
• Ability and willingness to travel locally, regionally, and nationwide up to 75%.
• Ability to exercise independent judgment.

Nice To Haves

• Bachelor’s degree in Marketing, Business Administration, or a related field; equivalent additional formal education, training, and experience may be considered in lieu of education on a year-for-year basis.
• Experience working with seniors.
• General understanding of Medicare Advantage.
• At least 2 years of business-to-business experience or equivalent management experience.
• Bilingual ability.

Responsibilities

• Build direct-to-senior and business-to-business partnerships to generate new patient opportunities throughout the year.
• Meet with seniors individually and in groups at homes, workplaces, houses of worship, senior centers, and senior living communities to explain the ChenMed value proposition.
• Plan, coordinate, and execute community events such as information tables, health fairs, and physician talks for medically underserved, Medicare-eligible seniors aged 55 and older.
• Develop relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and other community providers to encourage referrals to ChenMed/JenCare Medical Centers.
• Partner with community officials, businesses, and senior outreach programs on initiatives to drive patient growth.
• Schedule sales meetings and manage referral relationships with plan agents, independent brokers, and the senior community; respond to customer requests.
• Manage event-planning vendors and negotiate contracts with event venues.
• Invite insurance agents and brokers to community events to support timely patient assignment to ChenMed/JenCare Medical Centers.
• Use marketing and sales tools to identify prospects and sell to new customers; keep client information current in the CRM, document client interactions, and manage leads.
• Prepare a monthly activity calendar showing community access points and new tabletop venues; develop penetration plans and initiatives for target markets and channels.
• Re-engage dormant customers through sales tools and marketing campaigns.
• Educate potential patients about ChenMed’s value proposition and healthcare model, deliver prescribed presentations to large audiences, and drive new member growth.
• Develop distribution channels and use sales tools to support enrollment growth and collect relevant data.
• Work with sales leadership to improve engagement with distributors, vendors, and community partners.
• Build relationships with brokers, insurance agents, case workers, and third-party vendors serving seniors, and develop and execute partner strategies and plans under supervision.
• Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
• Help address and resolve customer complaints and issues as needed.
• Perform other related duties as assigned.

Benefits

• The company describes its benefits as comprehensive, but individual benefits are not specified in the posting.
• Career development and advancement opportunities.
• Work-life balance.
• Potential eligibility for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED