Healthcare Provider Account Manager
About The Position
The Healthcare Provider Account Manager drives territory growth and profitability by providing service and resolving issues in support of several sales territories. This field-based sales role has call point ownership of accounts within the assigned geography and partners with specialty account executives to support the upselling of testing across physician segments. The position involves daily travel throughout Monmouth County, Ocean County, and surrounding areas, and management of an approximately $10 million book of business. The Account Manager develops and maintains customer relationships, grows existing accounts, identifies sales opportunities, supports customer service resolution, and provides education about new technologies and laboratory testing. The role also includes forecasting, Salesforce.com pipeline management, administrative reporting, required training, and compliance with company policies and government regulations.
Requirements
- Three years of sales experience with account ownership.
- Knowledge of the healthcare industry and general business economics.
- Ability to develop and sustain strong customer relationships.
- Strong planning and organizational skills.
- Excellent oral and written communication and presentation skills.
- Solid PC skills, including Microsoft software.
- Bachelor’s degree required.
- Valid driver’s license required.
Responsibilities
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
- Drive sales growth in existing key accounts by targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Maintain relationships with current accounts to support customer retention and manage an approximately $10 million book of business.
- Drive growth in assigned key accounts.
- Prepare and present Customer Business Reviews.
- Identify and pursue up-selling and cross-selling opportunities with specialty account executives and the Sales Director.
- Partner with specialty account executives on complex clinical discussions.
- Work with the Customer Solutions Group to facilitate, prioritize, and resolve customer service issues; escalate unresolved service issues as appropriate.
- Leverage available tools and resources, including data, Salesforce.com, target lists, the Marketing Department, laboratory resources, and regional resources.
- Provide customers with continuing education on new technologies and laboratory testing.
- Ensure compliance with company policies and government regulations.
- Follow up with the Sales Director, specialty account executives, and internal and external customers.
- Accurately forecast monthly and quarterly sales.
- Manage the sales pipeline using Salesforce.com (SFDC).
- Complete administrative responsibilities, including expense reports, sales reports, and other business requests.
- Complete assigned training within required timelines and demonstrate proficiency.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness® health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one “MyDay” off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
