Healthcare Account Manager

Qualtrics • Dallas, TX

1d • Hybrid

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. This account management role focuses on growing existing customer accounts, rather than prospecting for new logos. You'll dig beneath surface answers to understand each customer's healthcare priorities, build a strategy around their program, and connect their needs with the right solutions across our suites. You'll work with a range of stakeholders, from CEOs and chief nursing officers to quality, HR, and marketing leaders and frontline staff. Success means understanding their different priorities and showing how our solutions can help address the problems they face in their day-to-day work. This role is based in Dallas with a hybrid working arrangement.

Requirements

• 5+ years of sales experience, including 2+ years in a closing role, with evidence of growing and developing customer accounts.
• A working understanding of healthcare and the ability to navigate healthcare provider organizations, including conversations about quality, safety, and operational priorities.
• Experience navigating complex sales with multiple stakeholders and adapting your approach to different audiences.
• A consultative, problem-solving approach: you can connect what a customer needs with an appropriate solution rather than lead with a product pitch.
• Strong organization and prioritization skills for managing a large portfolio of accounts.
• Experience selling multiple products, a solution suite, or a platform is helpful.
• Your background does not need to be exclusively in SaaS or technology sales; what matters is your ability to navigate healthcare, manage complex sales, and build lasting customer relationships.

Nice To Haves

• Stay curious and coachable, asking questions to understand customers' needs and deepen your healthcare and product knowledge.
• Balance long-term relationship-building with identifying growth and expansion opportunities within an existing book of accounts.
• Understand how healthcare organizations operate, including their quality and safety priorities, decision-making structures, and the needs of different stakeholders.
• Communicate confidently with executives, clinical leaders, quality directors, HR and marketing teams, and frontline staff.
• Stay highly organized while managing a large portfolio and competing customer priorities.

Responsibilities

• Build and grow relationships with existing healthcare provider customers, taking a long-term, relationship-based approach to selling.
• Develop account strategies that identify customer needs and opportunities to expand into additional solutions.
• Lead discovery conversations, listen closely to customers' challenges, and position products that address those needs.
• Navigate complex sales involving multiple buyers and stakeholders across a healthcare organization.
• Deliver product demonstrations and explain the value of our solutions to both executive and operational audiences.
• Manage a large book of business, stay organized across competing priorities, and maintain momentum across multiple customer relationships.

Benefits

• Competitive salary plus uncapped commissions and accelerators rewarding outstanding performance.
• 100% merit-based promotions, driven by results and impact rather than politics or tenure.
• Flexible hybrid work environment supporting jeans and dogs in the office.
• Catered lunches, quarterly team socials, winter and summer parties, and extensive Qualtrics swag.
• Private health insurance, annual Qualtrics Experience Bonus, wellness stipend to support your personal well-being and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed