Part Time Healthcare On Call Representative

Centria Healthcare • Farmington Hills, MI

3d

About The Position

The On Call Representative manages delivery of in-home care to a group of catastrophically ill or injured clients across Michigan. The role oversees a large team of healthcare professionals, such as nurses and aides, coordinates care logistics with Client Service Managers, negotiates pay rates, and collaborates with the team and clients during high-pressure situations. The position includes in-office training and on-call coverage for a 24-hour shift from 5:00 p.m. to 5:00 p.m. on Friday and/or Saturday.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in a high-pressure, customer-facing role.
• Proven track record of building positive relationships with clients.
• Collaborative personality and ability to build strong personal relationships.
• Highly organized, detail-oriented, and dedicated to resolving issues.
• Ability to remain calm, effective, and professional under pressure.
• Ability to plan, execute, and manage high volumes of work.
• Critical-thinking skills for time-sensitive issues.
• Ability to communicate effectively and professionally with internal and external clients.
• Strong analysis, judgment, negotiation, and problem-solving skills.
• Flexible attitude toward unique and non-standard solutions.
• Ability to train and/or mentor others.

Responsibilities

• Complete in-office training with Operations and Client Service Managers (CSMs).
• Take all after-hours calls during the shift or return missed calls within 10 minutes.
• Document detailed notes in real time and send the completed report by 10:00 a.m. the next day.
• Communicate effectively with clients, staff members, CSMs, and ODs.
• Remain calm and professional while thinking critically in high-stress situations.
• Fill shifts while considering margins and utilization.
• Avoid high pay rates and overtime.
• Assist staff with tablet issues and submit IT tickets when necessary.
• Schedule or update shifts in the EMR.
• Provide creative solutions aligned with the organization's mission statement.
• Coordinate in-home care logistics with Client Service Managers and manage a team of healthcare professionals.
• Negotiate pay rates and work collaboratively with the team and clients.

What This Job Offers

• Job Type: Part-time