Call Center Representative (Part-Time)

MCI Careers•Savannah, GA

10d•$13 - $16•Onsite

About The Position

MCI is seeking dependable, customer-focused Call Center Representatives to support inbound and outbound service and sales projects for a diverse client base. Representatives engage directly with customers to answer questions, resolve issues, and promote products and services across government programs and well-known brands. This is an on-site, entry-level opportunity in Savannah, Georgia, with flexible scheduling options. Previous contact center experience is preferred but not required; candidates with customer service, technical support, inside sales, or administrative support backgrounds are welcome. Applicants must complete the company careers application, including screening questions and a brief pre-employment test. The role supports customer service, technical support, and sales interactions, handling calls from customers across the country and working to provide a positive customer experience. The work takes place in a professional office environment. Employees are largely sedentary and sit or stand for extended periods while using a computer and telephone headset. The role also involves regular use of office equipment and occasional movement around the office and handling or exerting force on objects weighing up to 40 pounds. Employment is subject to authorization to work in the country where the job is based, and may require a Level II background or security investigation with fingerprinting and drug screening, depending on program and location. Job offers are contingent on the applicable screening results.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Strong verbal, written, and organizational communication skills.
Ability to type at least 20 words per minute accurately.
Basic proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Familiarity with Windows operating systems.
Reliable and punctual, with strong time-management skills.
Ability to troubleshoot and resolve customer issues.
Conflict-resolution, negotiation, and problem-solving skills.
Customer-oriented, with empathy, patience, and responsiveness.
Ability to multitask, stay focused, and work independently.
Collaborative team mindset.
Comfort working in a fast-paced, evolving environment.
Strong interpersonal skills and ability to build rapport with customers and colleagues.
Must be authorized to work in the country where the job is based.
Willingness to submit to applicable background or security investigation, including fingerprinting, and drug screening.
Complete the full company careers application, including screening questions and a brief pre-employment test.

Nice To Haves

Previous contact center experience.
Background in customer service, technical support, inside sales, or administrative support.

Responsibilities

Manage inbound and outbound calls professionally and courteously.
Resolve customer concerns efficiently, aiming for first-call resolution.
Research internal systems to locate missing information and collaborate with other departments as needed.
Document customer interactions accurately and process claims.
Conduct needs-based conversations to identify suitable customer solutions.
Use training materials and knowledge bases to provide accurate information while following scripts and procedures.
Handle sensitive information in compliance with privacy and confidentiality standards.
Escalate complex issues to supervisors or specialized teams when necessary.
Participate in training sessions and team meetings to stay current on updates and procedures.
Maintain consistent attendance and adhere to assigned schedules.