Call Center Representative (Blended) Part-Time

MCI Careers•Mesilla, NM

10d•$13 - $15•Onsite

About The Position

MCI is seeking enthusiastic Call Center Representatives to support inbound and outbound customer service, technical support, and sales initiatives. Representatives respond to incoming inquiries, contact existing customers to provide support, and promote products and services across projects that may include government programs and recognized brands. The role involves interacting with hundreds of customers each week, resolving support issues, selling products and services, and delivering a strong customer experience. Applicants must complete a full application, screening questions, and a brief pre-employment test. The position operates in a professional office environment. Work is largely sedentary and involves extended periods of sitting or standing while using a computer and telephone headset. Employees regularly use computers and office equipment and may occasionally move around the office or handle objects weighing up to 40 pounds. Employment is subject to work authorization, background or security investigation requirements, and drug screening, depending on program and location.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Strong written and verbal communication skills.
Typing speed of at least 20 words per minute.
Basic proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with Windows operating systems.
Dependability, punctuality, and excellent time-management skills.
Problem-solving and conflict-resolution skills.
Customer-focused mindset with empathy and patience.
Ability to multitask and work independently.
Team-oriented and collaborative approach.
Comfort working in a dynamic, fast-paced environment.
Must be authorized to work in the country where the job is based.
Must be willing to undergo a Level II background and/or security investigation, including fingerprinting, when applicable.
Must be willing to undergo drug screening; this requirement does not apply in Canada.

Responsibilities

Handle inbound and outbound calls professionally and courteously.
Resolve customer issues efficiently, aiming for first-call resolution.
Research and retrieve information across systems to support customer needs.
Accurately document customer interactions and process claims.
Guide customers through available options to find suitable solutions.
Use training and resources to answer questions while following scripts and policies.
Maintain confidentiality and handle sensitive information appropriately.
Escalate complex issues to appropriate team members when necessary.
Participate in training and stay current on updates and procedures.
Follow attendance and scheduling requirements consistently.