Customer Service Representative (Blended) Part-Time

MCI Careers•Savannah, GA

10d•$13 - $16•Onsite

About The Position

MCI is seeking enthusiastic Customer Service Representatives to support inbound and outbound customer service, technical support, and sales initiatives. Representatives respond to incoming inquiries, contact existing customers to provide support, and promote products and services. Projects may include government programs and work with recognized brands. The role involves interacting with customers across the country to resolve support issues, sell products and services, and provide a high-quality customer experience. Applicants must complete an application on the company careers page, including screening questions and a brief pre-employment test. The role calls for strong communication, a positive attitude, reliability, continuous learning, and a collaborative approach. Work takes place in a professional office environment. Employees are largely sedentary and use a computer and telephone headset, while also operating office equipment and occasionally moving about the office or handling objects weighing up to 40 pounds. Employment is subject to authorization to work in the country where the job is based, and may require a Level II background or security investigation with fingerprinting and drug screening. Offers are contingent on satisfactory investigation and screening results. These conditions may vary by program and location.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Strong written and verbal communication skills.
Typing speed of at least 20 words per minute.
Basic proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with Windows operating systems.
Dependability, punctuality, and excellent time-management skills.
Problem-solving and conflict-resolution skills.
Customer-focused mindset with empathy and patience.
Ability to multitask and work independently.
Team-oriented and collaborative approach.
Comfort working in a dynamic, fast-paced environment.
Authorization to work in the country where the job is based.
Willingness to undergo a Level II background or security investigation, potentially including fingerprinting, when applicable.
Willingness to submit to drug screening, where applicable.
Ability to sit or stand for long periods and use a computer and telephone headset.
Ability to occasionally move about the office, reach, raise or lower objects, and move or exert force up to 40 pounds.

Responsibilities

Handle inbound and outbound calls professionally and courteously.
Resolve customer issues efficiently, aiming for first-call resolution.
Research and retrieve information across systems to support customer needs.
Document customer interactions accurately and process claims.
Guide customers through available options to find appropriate solutions.
Use training and resources to answer questions while following scripts and policies.
Maintain confidentiality and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members when necessary.
Participate in training and stay current on updates and procedures.
Follow attendance and scheduling requirements consistently.
Support customer service, technical support, and sales interactions, including promoting products and services.