Call Center Representative (Blended) Part-Time
About The Position
MCI is hiring Call Center Representatives to support inbound and outbound customer service, technical support, and sales initiatives. Representatives respond to incoming inquiries, contact existing customers to provide support, and promote products and services. Projects may include government programs and well-known brands. The role involves interacting with hundreds of customers each week to resolve support issues, sell products and services, and deliver a strong customer experience. Candidates are expected to communicate effectively, maintain a positive and reliable approach, and continue learning. Applicants must complete the company's full application, including screening questions and a brief pre-employment test.
Requirements
- Be at least 18 years old.
- Have a high school diploma or equivalent.
- Have strong written and verbal communication skills.
- Type at least 20 words per minute.
- Have basic proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Be familiar with Windows operating systems.
- Be dependable and punctual, with excellent time management.
- Have problem-solving and conflict-resolution skills.
- Have a customer-focused mindset, with empathy and patience.
- Be able to multitask and work independently.
- Be team-oriented and collaborative.
- Be comfortable working in a dynamic, fast-paced environment.
- Be authorized to work in the country where the job is based.
- Be willing to undergo a Level II background and/or security investigation with fingerprinting, where applicable.
- Be willing to undergo drug screening, where applicable.
Responsibilities
- Handle inbound and outbound calls professionally and courteously.
- Resolve customer issues efficiently, aiming for first-call resolution.
- Research and retrieve information across systems to support customer needs.
- Document customer interactions accurately and process claims.
- Guide customers through available options to identify suitable solutions.
- Use training and resources to answer questions while following scripts and policies.
- Protect confidential and sensitive information.
- Escalate complex issues to appropriate team members when necessary.
- Participate in training and stay current on updates and procedures.
- Follow attendance and scheduling requirements consistently.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
