Healthcare Financial Counselor

OrthoArkansas • Little Rock, AR

4d

About The Position

As a Financial Counselor at OrthoArkansas, you help patients understand their financial responsibilities and options and support a positive experience throughout their care. The role reviews surgical and non-surgical procedures to provide accurate financial estimates, arranges payments, and educates patients about financial assistance. Acting as a liaison between patients and providers, the Financial Counselor helps ensure payments comply with OrthoArkansas Financial Policy while fostering a professional and supportive environment.

The position also addresses patient account questions, collects outstanding balances, documents payment plans, reviews delinquent accounts for possible referral to collection agencies, and supports the clinic’s financial operations. Performance expectations include accurate estimates, timely payment arrangements, positive patient interactions, and compliance with financial policies. The posting describes opportunities to develop knowledge of financial counseling practices, insurance policies, and payment systems.

Requirements

• High school diploma or GED equivalent.
• 0 to 6 months of related experience or training, or an equivalent combination of education and experience.
• Advanced proficiency in alphanumeric data entry.
• Intermediate skills in 10-Key, database management, and spreadsheets.
• Strong communication and negotiation skills for patient interactions.
• Excellent organizational and problem-solving abilities.
• Basic accounting skills.
• Ability to adapt efficiently to office routines.
• Ability to interact professionally with patients, providers, and external stakeholders.

Nice To Haves

• Thorough knowledge of orthopedic procedures, diagnoses, and procedure codes.

Responsibilities

• Review surgical and procedural cases for assigned physicians, calculate benefits, and estimate patient responsibility.
• Communicate estimated patient costs and coordinate prepayment arrangements.
• Work with surgery centers on patient benefits and prepayment details for upcoming surgeries.
• Respond to patient questions and concerns about account balances and payments.
• Collect outstanding balances and negotiate payment arrangements consistent with financial policies.
• Accurately document payment plans and financial agreements in the system.
• Educate patients about payment options, financial policies, and available financial assistance programs.
• Serve as a resource for staff and patients with questions about accounts and financial processes.
• Review delinquent accounts for potential placement with collection agencies.
• Communicate with collection agencies about payments made on collection accounts.
• Follow OrthoArkansas Financial Policies in interactions and documentation.
• Perform other related duties as required or assigned to support clinic financial operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED