Financial Counselor

UHS•Ocala, FL

3h•Onsite

About The Position

The Vines Hospital, affiliated with Universal Health Services and located in Ocala, Florida, is seeking a full-time Financial Counselor to join its behavioral health team. The role maintains patient accounting records related to insurance reimbursement, billing, and collections. The Financial Counselor verifies insurance benefits for current and potential admissions and handles collections for self-pay accounts before and after a patient's stay. The position uses Excel spreadsheets and requires knowledge of credit balances and insurance verification. The counselor is cross-trained in other Patient Accounts office functions, fills in when other staff are absent, and assists the Business Office Director with special projects.

Requirements

High school graduate or equivalent preferred.
A minimum of one year of experience in admission processes and collections procedures is preferred.
Working knowledge of managed care, insurance coverage plans, co-payments, deductible schedules, and payment plans is preferred.
Working knowledge of computers and business software programs is desired.
Ability to deal calmly with diverse and stressful situations.
Detail-oriented with a high degree of accuracy.
Effective oral and written communication and guest relations skills.
Good organizational and computer technical skills, with the ability to set priorities.
Understanding of credit balances, insurance verification, and other hospital business office functions.
Proficiency with MS Office, including Word, Excel, and Outlook.
Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
Flexible availability, including weekends and evening hours until 9:00 PM; occasional overtime may be required to meet departmental needs.

Nice To Haves

Experience with admission processes and collections procedures.
Working knowledge of managed care, insurance coverage plans, co-payments, deductible schedules, and payment plans.
Working knowledge of computers and business software programs.
High school diploma or equivalent.

Responsibilities

Maintain patient accounting records related to insurance reimbursement, billing, and collections.
Verify insurance benefits for all admissions and potential admissions.
Handle collections for self-pay accounts at the front and back end of a patient's stay.
Use Excel spreadsheets and apply an understanding of credit balances and insurance verification.
Provide coverage in other Patient Accounts office areas when staff are absent.
Assist the Business Office Director with special projects.