Financial Counselor

HCA Healthcare • Wichita, KS

2d

About The Position

Wesley Medical Center, part of HCA Healthcare, is seeking a Financial Counselor. The role reviews the Financial Clearance Worklist daily and visits in-house patients to explain financial information and responsibilities, collect estimated patient liabilities, and work with outside agencies to support patients’ financial coverage.

The Financial Counselor provides financial estimates, verifies insurance benefits and precertification requirements, helps patients arrange payments and complete financial applications, and documents patient encounters in the HIS system. The position works in coordination with Medicaid Eligibility Staff, case management, insurance verification departments, and others to support patient financial clearance and customer service.

Requirements

• High school diploma or GED preferred.
• One year of related experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all patient interactions and demonstrate excellent customer service.
• Visit uninsured in-house patients in conjunction with Medicaid Eligibility Staff.
• Provide financial estimates to patients and/or physicians upon request.
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate.
• Follow all guidelines in the Cash Handling policy.
• Use eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and, with Medicaid Eligibility Staff, financial applications.
• Contact a patient's employer when necessary to verify employment, premium status, or the addition of babies to policies.
• Escalate concerns as needed to the Patient Access Manager or Supervisor.
• Enter pertinent insurance information into the HIS system, such as Meditech, and record appropriate notes for all patient encounters.
• Maintain a professional image and provide excellent customer service.
• Complete financial analyses and collect estimated patient liabilities.
• Follow up with patients to obtain necessary signatures that were incomplete at the time of hospitalization.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off and paid family leave; long- and short-term disability coverage and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED