Financial Counselor

Starlite Recovery Center • Center Point, TX

9d • Onsite

About The Position

The Financial Counselor is a full-time, 100% onsite, Monday–Friday position in a behavioral health environment. The role helps patients understand their insurance benefits and financial responsibilities through insurance verification, financial counseling, upfront collections, payment arrangements, and accurate maintenance of patient financial records. The position is patient-facing and calls for compassion, empathy, patience, and emotional intelligence when assisting people through challenging situations.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of Commercial Insurance and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.
• Compassion, empathy, patience, and emotional intelligence when supporting patients in challenging situations.

Nice To Haves

• Five years of collecting experience is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care and administrative adjustment requests, and arrange payment plans as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED