Healthcare Financial Counselor

OrthoArkansas • Little Rock, AR

4d

About The Position

As a Financial Counselor at OrthoArkansas, you help patients understand their financial responsibilities and options and support a positive experience throughout their care. You review surgical and non-surgical procedures to provide accurate financial estimates, negotiate payment arrangements, and educate patients about financial assistance options. Acting as a liaison between patients and providers, you ensure payments comply with OrthoArkansas Financial Policy while maintaining a professional and supportive environment.

The role includes estimating patient responsibility for assigned physicians’ cases, communicating estimates and arranging prepayments, answering account and payment questions, collecting balances, documenting payment agreements, and working with collection agencies. The counselor also supports patients and staff with financial-process questions and performs other related duties as assigned.

Requirements

• High school diploma or GED equivalent.
• 0 to 6 months of related experience or training, or an equivalent combination of education and experience.
• Ability to interact professionally with patients, providers, and external stakeholders.
• Advanced proficiency in alphanumeric data entry.
• Intermediate skills in 10-Key, database management, and spreadsheets.
• Strong communication and negotiation skills for patient interactions.
• Excellent organizational and problem-solving abilities.
• Basic accounting skills and the ability to adapt efficiently to office routines.

Nice To Haves

• Thorough knowledge of orthopedic procedures, diagnoses, and procedure codes.

Responsibilities

• Review surgical and procedural cases for assigned physicians, calculate benefits, and estimate patient responsibility.
• Communicate estimated patient costs and coordinate prepayment arrangements.
• Collaborate with Surgery Centers regarding patient benefits and prepayment details for upcoming surgeries.
• Address patient questions and concerns about account balances and payments.
• Collect outstanding balances and negotiate payment arrangements that comply with financial policies.
• Accurately document payment plans and financial agreements in the system.
• Educate patients about payment options, financial policies, and available financial assistance programs.
• Answer staff and patient questions related to accounts and financial processes.
• Review delinquent accounts for potential placement with collection agencies.
• Communicate with collection agencies regarding payments made on collection accounts.
• Ensure compliance with OrthoArkansas Financial Policies in interactions and documentation.
• Perform other related duties as required or assigned to support clinic financial operations.

Benefits

• Opportunities for professional growth in financial counseling practices, insurance policies, and payment systems.
• Career advancement opportunities in a supportive healthcare environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED