Healthcare BA (ServiceNow certified)

InnoSoul•Raleigh, NC

1d•Onsite

About The Position

The Systems Technical Specialist (STS) provides multi-vendor systems implementation support for deployment and integration efforts of enterprise IT systems supporting Medicaid IT Operations. The STS works under the direction of the System Integration Engineer (SIE) who is the technical resource to address problems of systems integration and compatibility across multiple platforms. The STS supports the SIE and the lead Project Manager (PM) in conducting business reviews, documenting current systems, and developing recommendations of how to proceed with integration of applications. The SIA contributes to the planning, implementation and operations of the enterprise system. The STS is directly responsible for various components of IT Service Management (ITSM) inclusive of incident, change, and release management due diligence activities. Other duties will be assigned by management. The successful candidate will have a good understanding of SDLC, software applications, system integration, and the ability to manage priorities with varying levels of complexity. Additional duties for this role will require the ability to: Identify and document business processes and data flows, Conduct detailed analysis between the business requirements, Document detailed business requirements related to the business processes and tracking requirements traceability, Document the gap analysis, and assist with development of project artifacts including test plans, Developing test scenarios and test cases and execution of user acceptance testing, Utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project, Utilize ITSM tools and software such as JIRA, HP ALM, and Service Now.

Requirements

Knowledge of enterprise IT systems, networks, and system interfaces (5 Years)
Ability to manage multiple projects/priorities and function in a fast-paced constantly changing, deadline driven environment (5 Years)
Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, Adobe software etc. (5 Years)
Prior experience work with data analytics or programming (5 Years)
Experience in IT system problem determination, resolution (5 Years)
Understanding of Software Development Lifecycle (SDLC) concepts and process (5 Years)
Knowledge of and experience with IT Service Management best practices and principles (5 Years)
Service Now certification and or hands on system administrator experience with the product (5 Years)
JIRA knowledge or experience and or extensive knowledge and expertise with the product (5 Years)
Knowledge of and experience with Test Management tool products such as the ALM suite (5 Years)
Understanding of IT processes such as, applications development, testing, deployment, operations, documentation, standards, and best practices.
Understanding of MITA.
Understanding of ITSM processes.
In-Depth ability to solve problems and rapidly grasp technology concepts.
Knowledge of applicable business information systems, business system analysis techniques and testing methodologies.
Utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project.
Utilize ITSM tools and software such as JIRA, HP ALM, and Service Now.

Nice To Haves

ServiceNow certified

Responsibilities

Provide multi-vendor systems implementation support for deployment and integration efforts of enterprise IT systems supporting Medicaid IT Operations.
Address problems of systems integration and compatibility across multiple platforms.
Conduct business reviews, document current systems, and develop recommendations for application integration.
Contribute to the planning, implementation, and operations of the enterprise system.
Responsible for various components of IT Service Management (ITSM) inclusive of incident, change, and release management due diligence activities.
Identify and document business processes and data flows.
Conduct detailed analysis between the business requirements.
Document detailed business requirements related to the business processes and tracking requirements traceability.
Document the gap analysis, and assist with development of project artifacts including test plans.
Develop test scenarios and test cases and execution of user acceptance testing.