Healthcare BA/Technical Writer

InnoSoul•Raleigh, NC

21h•Onsite

About The Position

The North Carolina Department of Health and Human Services requires the services of a senior business analyst to support business case analysis, process reengineering and requirement gathering activities for the COVID Vaccine Management Solution (CVMS) project. The CVMS solution is developed based on Salesforce platform and using agile methodology.

Requirements

Extensive knowledge of business system analysis techniques and testing methodologies
Demonstrated experience in gathering business requirements and development of business rules and process flow.
Proven experience with business process design, definition and/or re-design.
Experience with Business Analysis methodologies and problem solving
Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project
Excellent communication skills (both verbal and written)
Experience in development of procurement related documents including RFP and evaluation criteria.
Demonstrable analytical skills and an attention to detail.
Excellent creative thinking and problem solving skills
Proactive, quality oriented, with demonstrated leadership and team building skills.
Experience working for State government
Healthcare related experience
Knowledge Creating Context Diagram and Functional decomposition
Demonstrated experience with both waterfall and agile projects
Comfortable working in an environment that is driving toward agile transformation while continuing to operate within a mature waterfall structure
Experience with Jira
Experience with Salesforce deployments with multiple clients

Responsibilities

Conducts stakeholder analysis
Conducts market research and analysis
Identify and document detailed current and future state process workflows using BPM standards
Develops Context diagrams, functional decompositions, and process workflows
Document gap analysis and Develops the following documents: business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams
Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix
Build Business, stakeholder, solution and transition requirements
Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology
Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
Perform functional, integration testing UAT support, including developing test scenarios and cases
Support required system go-live activities
Authors and prepares meeting minutes to be distributed to a variety of audiences
Creating User stories and acceptance criteria and authors other Agile documents and deliverables
Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
Strong writing and communication skills and can build relationships with both their team members and clients
Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
Ability to prepare and present oral and written documents clearly and concisely
Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs
Possess a high-level understanding in the areas of application programming, database and system design
Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
Understanding of Software Development Lifecycle (SDLC) concepts and process
Knowledge of and experience with IT Service Management best practices and principles
Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
Must have experience as a business analyst on a Salesforce implementation project
Must have proficiency in agile, scrum, and kanban software tools
Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups