NC Healthcare BA/County Liaison

InnoSoul • Raleigh, NC

1d • Onsite

About The Position

The NC Department of Health and Human Services seeks contract resources to provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.

Requirements

• Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services (Required 3 Years)
• Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures (Required 3 Years)
• Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules (Required 3 Years)
• Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met (Required 3 Years)
• Ability to think analytically and engage in active problem-solving (Required 3 Years)
• Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results (Required 3 Years)
• Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication (Required 3 Years)
• Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually (Required 3 Years)
• Demonstrated above average relationship building and retention skills with both internal and external partners (Required 3 Years)

Nice To Haves

• Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans (Desired 2 Years)

Responsibilities

• Guide new users in correct navigation and entering of case data in the NC FAST Case Management System.
• Coach and communicate information effectively using excellent written and verbal skills.
• Escalate issues to management as they arise.
• Coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system.
• Facilitate meetings, conferences, and other activities to advocate for and foster effective communication.
• Maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.

Benefits

• Travel expenses are reimbursed using the state's protocol for submitting expenses after travel.
• Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor.
• The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed