Healthcare Project Manager (ServiceNow)

InnoSoul • Raleigh, NC

1d • Onsite

About The Position

The North Carolina Department of Health and Human Services (DHHS) is seeking a Senior Project Manager to manage the ServiceNow Platform Service. ServiceNow is an established platform at DHHS, providing support for common capabilities across the organization. The agency currently utilizes the ITSM, CSM, HRSD, and ITBM ServiceNow modules. This senior project management role will work within the Platform Management team to manage ServiceNow projects. The project manager will be hands-on, working directly with multiple stakeholders and business teams to manage the day-to-day activities for all projects. The project manager will directly manage daily standups and other agile ceremonies across multiple DHHS divisions and multiple project portfolios to coordinate a single pipeline of ServiceNow projects. Responsibilities typically include, but are not limited to: managing and authoring required project management artifacts following the practices and guidelines from the PMI's PMBOK and the DHHS and State Methodology, managing the detailed project budget, requirements definitions, monitoring expenditures, developing and maintaining all required State CIO project documentation, serving as an IT management liaison to the business client, leading and performing hands-on analysis of the business and technical environments, supervising implementation activities, ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately, supervising staff (State and contractual staff), conducting formal presentations, coordinating with all project stakeholders and ensuring that appropriate project controls are instituted. The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication, and problem-solving skills. This position will be responsible for working with senior-level business executives, IT personnel, and business program resources to execute project requirements and manage stakeholder expectations.

Requirements

• Demonstrated experience with ServiceNow deployments with multiple clients.
• Demonstrated Project Management experience on system deployments with multiple clients.
• Project management experience, preferably with large, complex automation implementation efforts
• Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.
• Demonstrated oral and written communication and presentation skills.
• Experience with MS Office and SharePoint.
• Demonstrated experience with both Waterfall and Agile Projects
• Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system
• Must have 7+ years recent Project Manager experience.
• Must have demonstrated experience assisting executive teams with the development of concept, scope, and implementation plans.
• Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State
• Must have theoretical and practical project management and agile management knowledge, techniques and tools.
• Must have excellent written and oral communication skills.
• Must have experience writing RFPs/technical writing.
• Must be able to gather requirements and conduct business analysis necessary to define product backlogs from prioritized business needs that focus on lean value-added processes.
• Must have strategic planning skills with good understanding of roadmap development.
• Must have risk management and change management skills.
• Must have proficiency in project management, agile, scrum, and kanban software tools.

Nice To Haves

• Experience with DevOps processes, tools, and techniques
• Experience with Jira
• Demonstrate technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies
• Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure
• Experience writing RFPs/technical writing
• Experience with the Agile capabilities within ServiceNow (ITBM).
• Experience with the state's Touchdown project management system.
• Experience with ServiceNow ITSM, CSM, ITBM, and HR Enterprise modules.

Responsibilities

• Managing and authoring required project management artifacts following the practices and guidelines from the PMI's PMBOK and the DHHS and State Methodology
• Managing the detailed project budget
• Requirements definitions
• Monitoring expenditures
• Developing and maintaining all required State CIO project documentation
• Serving as an IT management liaison to the business client
• Leading and performing hands-on analysis of the business and technical environments
• Supervising implementation activities
• Ensuring that project plans and schedules are established and maintained
• Ensuring that deliverables are completed timely and accurately
• Supervising staff (State and contractual staff)
• Conducting formal presentations
• Coordinating with all project stakeholders
• Ensuring that appropriate project controls are instituted
• Managing daily standups and other agile ceremonies across multiple DHHS divisions and multiple project portfolios to coordinate a single pipeline of ServiceNow projects

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed