Healthcare Admin Secretary

Fresenius Medical Care•East Stroudsburg, PA

About The Position

Performs general office duties, including basic and routine clerical and secretarial work in a clinical environment. As a secretary/receptionist at Fresenius Kidney Care, serves as a patient-facing representative and provides administrative support to help maintain clinic operations and customer care for patients and their families. Duties vary by location and business need and are performed under general supervision in accordance with established company policies and procedures. The role supports patient engagement and front-desk operations, scheduling and registration, medical-record handling, office administration, and clinic reporting. Work is primarily desk and personal-computer based and may involve interaction with patients, facility staff, and physicians, as well as travel between assigned facilities or other community locations. The environment may be that of a healthcare facility, with controlled air temperature and moderate noise, and possible exposure to infectious or contagious diseases or materials.

Requirements

High school diploma or GED.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; greet patients and guests professionally; maintain a professional environment and monitor reception and waiting areas.
Distribute incoming mail and obtain required signatures to support efficient processing of admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization, patient travel, and related matters to coordinate scheduling and ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient-patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web and in relation to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies; prepare purchase orders using the appropriate software application.
Assist with facility accounts receivable and accounts payable as needed and maintain inventory of office supplies.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings; attend education and training sessions and apply key learnings.