Secretary - Therapy DM Admin - FT Days

Sky Lakes Medical Center•Klamath Falls, OR

About The Position

The Secretary provides administrative support for Therapy DM, including scheduling outpatient appointments, handling patient and insurance information, maintaining records, and supporting clinicians and front-desk operations. The role requires accurate, timely work, strong telephone and interpersonal skills, and the ability to organize competing priorities while working independently and collaboratively. The position involves frequent interaction with patients and professionals, frequent standing, walking, and sitting, and regular movement around the building. It also requires using desktop devices such as a computer, scanner, and phone, and lifting up to 25 pounds regularly and occasionally up to 50 pounds to assist with basic patient care or office supplies using proper body mechanics.

Requirements

Ability to type 70 words per minute.
Experience in data entry, computer use, and word processing.
Excellent spelling and problem-solving skills.
Telephone skills.
Ability to work independently and with coworkers and communicate effectively with patients and professionals.
Ability to prioritize, organize, and attend to detail.
Ability to manage deadlines and frequent interruptions effectively.
Ability to lift 25 pounds regularly and occasionally 50 pounds, using proper body mechanics.
Ability to stand, walk, and sit frequently and maneuver around the building frequently.
Adequate reaction time to respond quickly to unexpected patient-care situations.
Ability to operate desktop devices, including a computer, scanner, and phone.

Nice To Haves

Knowledge of medical terminology.
One year of secretarial or related-fields experience.

Responsibilities

Schedule outpatient appointments using scheduling tools and department protocols.
Obtain and verify insurance and billing information, including gathering information for unfamiliar insurance types.
Maintain accuracy above 95%.
Provide telephone reception using excellent service techniques.
Create, manage, and scan chart notes to support clinicians and meet regulatory recordkeeping requirements, including HIPAA.
Register patient accounts and audit or monitor information for accuracy and proper billing.
Perform front-desk reception duties and involve leadership when a situation may escalate or when staff recognition is appropriate.
Perform job functions in a timely, efficient, and effective manner as part of a team.
Support a collaborative and cooperative environment that promotes mutual respect and effective interpersonal relations.
Perform other duties as assigned.