Healthcare Admin Secretary

Fresenius Medical Care•Charleston, MO

7d•Onsite

About The Position

The Healthcare Admin Secretary performs general office duties and basic, routine clerical and secretarial work in a clinical environment. At Fresenius Kidney Care, the role provides administrative support to clinic operations and patient care, serving as a point of contact for patients and guests and supporting a cross-functional team. Duties may vary by location and business need. The position handles front-desk and patient engagement tasks, scheduling and registration support, medical-record and paperwork coordination, and additional administrative functions. It also helps maintain confidentiality and compliance, supports reporting and recordkeeping, and participates in team meetings and training.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the applicant does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications; experience with Microsoft Word, Excel, and PowerPoint is preferred.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills, multitasking and time-management skills, and ability to prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; professionally greet patients and guests; monitor reception and waiting areas; maintain a professional environment; and distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures, while maintaining patient confidentiality.
Maintain accurate records of hospitalizations and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other matters; organize patient travel and provide requested records; and coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and with transportation coordination and referrals.
Ensure data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, complete forms and reports, prepare purchase orders using appropriate software, and assist with accounts receivable and payable as needed.
Maintain office-supply inventory and assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist with collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records; and print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings, and attend education and training sessions and apply key learnings.