Healthcare Admin Secretary

Fresenius Medical Care•East Stroudsburg, PA

About The Position

Perform general office duties and a variety of basic, routine clerical and secretarial duties in a clinical environment. As the face of an outpatient or hospital facility, provide administrative support to maintain clinic operations and help deliver customer care to patients and their families. Work under general supervision, following established company policies and procedures and applying acquired job skills. Duties may vary based on location and business needs.

Requirements

Knowledge of office procedures.
Proficiency in Microsoft Office applications; working knowledge of computers and Microsoft Word, Excel, and PowerPoint is preferred in the posting.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Multitasking and time-management skills, with the ability to prioritize tasks.
Customer-service attitude.
High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests; monitor reception and waiting areas; maintain a professional environment; and distribute incoming mail.
Obtain necessary signatures to process admissions data in accordance with company policies and procedures, while maintaining patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting relevant parties and providing requested records; and coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager; confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure completion of Crown Web data entry related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports for company offices, vendors, and agencies; and prepare purchase orders using the appropriate software.
Assist with accounts receivable and accounts payable functions as needed, maintain office-supply inventory, and assist with month-end reporting.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records; and print patient schedules and pull patient charts daily.
Arrange package pickup and delivery.
Participate in center or team huddles and staff meetings, attend appropriate education and training sessions, and apply key learnings.