Healthcare Admin Secretary

Fresenius Medical Care•Dallas, TX

About The Position

Performs general office duties incorporating basic and routine clerical and secretarial tasks in a clinical environment. As a secretary/receptionist at Fresenius Kidney Care, this role serves as a point of contact for patients and guests and provides administrative support to help maintain clinic operations and customer care for patients living with kidney disease. Duties vary based on facility location and business needs and are performed under general supervision in accordance with established company policies and procedures. The position supports patient engagement and front desk operations, scheduling and registration, and additional administrative functions. Work includes patient and medical-record coordination, maintaining records and filing systems, completing forms and reports, preparing purchase orders, supporting accounts receivable and payable as needed, and assisting with compliance-related record audits and reporting. The role also participates in team collaboration and relevant education and training. Day-to-day work includes desk and personal computer tasks and possible interaction with patients, facility staff, and physicians. Travel between assigned facilities and locations in the community may be required. The environment may resemble a healthcare facility, with controlled air temperature and moderate noise, and may involve exposure to infectious or contagious diseases or materials.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask and manage time, including prioritizing tasks.
Customer-service attitude.
Good verbal communication skills.
Pleasant telephone manner.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization, patient travel, and related information to support scheduling and ancillary testing coordination.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with facility or department accounts receivable and accounts payable functions as needed.
Maintain inventory of office supplies.
Assist with auditing records for continued compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, and other collaboration sessions.
Attend education and training sessions as appropriate and apply key learnings.