Health Systems Program Manager

GLIDE•San Francisco, CA

8d•$85,000 - $90,000

About The Position

GLIDE’s Health Empowerment & Access Team (HEAT) programs provide integrated HIV, HCV, and STI screening and prevention services in San Francisco. Under the supervision of the Assistant Director of Health Services, the Health Systems Program Manager supports these services and ensures clinical excellence, regulatory compliance, and data-driven quality improvement across testing operations. The manager coordinates and supervises testing events with GLIDE staff and community partners, including the San Francisco Department of Public Health and the San Francisco AIDS Foundation. The role covers the prevention-to-quality cycle, from participant counseling and sample collection through chain-of-custody and inventory management, audit preparation, contract reporting, and supervision of interns and testing staff. Working at the intersection of harm reduction and public health accountability, the manager ensures compliance with SFDPH, HIPAA, and contractual requirements while maintaining culturally humble, low-barrier services for people who use drugs, people experiencing homelessness, and other marginalized populations.

Requirements

Two to three years of equivalent work experience providing HIV/HCV/STI prevention education, phlebotomy, and/or testing to similar populations, or an equivalent combination of education (a bachelor’s degree in public health or a related field) and direct-service experience.
At least two to three years of supervisory experience in a clinical, public health, or community-based setting, including direct oversight of full-time staff.
Experience supervising staff in a unionized environment.
Current California State Phlebotomy Technician I (CPT-1) certification, or ability to obtain it within six months of hire.
CA Rapid HIV/HCV Test Counselor certification, or ability to obtain it within six months of hire.
Basic Life Support (BLS) certification required within three months of hire.
Understanding of harm reduction as a public health model for social justice.
Familiarity with social determinants of health and their effects on people experiencing homelessness and other marginalized populations.
Strong communication skills and ability to build rapport and trusting relationships with diverse populations to facilitate sharing of personal health data and other confidential information.
Experience with venue-based testing and street-based settings, including mobile testing, single-room occupancy buildings, and health fairs.
Experience working with people who use drugs and people living with HIV/HCV.
Knowledge of motivational interviewing, counseling principles, and health education.
Comfort working in environments with potential exposure to bloodborne pathogens, using appropriate personal protective equipment.
Experience coordinating, implementing, and evaluating service delivery with community providers.
Ability to implement Health Access/Harm Reduction program objectives and activities, collect and analyze data, and prepare reports.
Ability to work independently in a fast-paced environment and exercise sound judgment.
Excellent attention to detail, flexibility, and adaptability.
Cultural humility and ability to work effectively across cultures.
Valid California driver’s license in good standing.
Ability to work on a computer and see details at close range.
Ability to hear within normal range and communicate effectively in person, by telephone, or on Zoom.
Finger dexterity and ability to use standard office equipment.
Ability to sit or stand comfortably and navigate office spaces via elevator or stairs.

Nice To Haves

Experience with CLIA-waived and moderate-complexity testing in an outpatient setting.
Experience facilitating mobile testing, testing in single-room occupancy buildings, health fairs, and health-access special events.
Bachelor’s degree in public health, clinical laboratory science, or a related field.
Bilingual in English and Spanish, Cantonese, Russian, or ASL.

Responsibilities

Oversee quality assurance and chain of custody for testing forms and laboratory requisitions.
Train staff on testing paperwork and database entry, communicate new testing protocols, and support adherence to protocols.
Lead evaluation activities and provide programmatic support during monitoring periods.
Coordinate with the Assistant Director of Health Services to prepare and draft reports for audits by contract funding entities.
Collect samples; perform rapid HIV/HCV tests and external controls; complete required paperwork; and conduct quality assurance on STI and HIV/HCV testing paperwork for SFDPH and the San Francisco AIDS Foundation.
Provide HIV, HCV, and STI risk-reduction counseling, risk assessment, and disclosure sessions; document and report new positive results to SFDPH.
Maintain daily temperature logs, run monthly controls, and submit monthly test batches and reports to partners.
Manage ordering, invoicing, and inventory of testing and phlebotomy supplies, including monitoring expiration dates for perishable medical supplies.
Collaborate with the Compliance and Impact team on data management, reporting, and evaluation.
Coordinate staff for testing events, manage the testing calendar and scheduling, and work with community partners to maintain and expand community reach, including finding new testing venues.
Lead special events promoting testing, care linkages, health and wellness, and prevention education, including Project Homeless Connect Community Day of Service and Street Health and Wellness Fairs.
Attend city-level community testing coordination meetings with SFDPH and care-coordination meetings with stakeholders.
Maintain professional boundaries and follow ethics, values, and principles of clinical regulatory practice.
Comply with laws and requirements concerning HIPAA, confidentiality, protective services, and contractual agreements.
Assist with other HEAT activities, including syringe access and safer-use supply services, street outreach, and community-based pop-up events.