Health Systems Program Manager

Glide•San Francisco, CA

About The Position

The Health Systems Program Manager supports GLIDE’s Health Empowerment & Access Team (HEAT) and its integrated HIV, HCV, and STI screening and prevention services. Under the supervision of the Assistant Director of Health Services, the manager ensures clinical excellence, regulatory compliance, and data-driven quality improvement across testing operations. The role coordinates and supervises testing events with GLIDE staff and community partners, including the San Francisco Department of Public Health and the San Francisco AIDS Foundation. The position oversees the prevention-to-quality cycle, including participant counseling and sample collection, chain of custody and inventory management, audit preparation and contract reporting, and supervision of interns and testing staff. The manager supports culturally humble, low-barrier services for people who use drugs, people experiencing homelessness, and other marginalized populations, while ensuring compliance with SFDPH, HIPAA, and contractual requirements.

Requirements

2–3 years of equivalent experience providing HIV/HCV/STI prevention education, phlebotomy, and/or testing to similar populations, or an equivalent combination of education (a bachelor’s degree in public health or a related field) and direct service experience.
At least 2–3 years of supervisory experience in a clinical, public health, or community-based setting, including direct oversight of full-time staff.
Experience supervising staff in a unionized environment.
Current California State Phlebotomy Technician I (CPT-1) certification, or ability to obtain it within 6 months of hire.
California Rapid HIV/HCV Test Counselor certification, or ability to obtain it within 6 months of hire.
Basic Life Support (BLS) certification required within 3 months of hire.
Understanding of harm reduction as a public health model for social justice.
Familiarity with social determinants of health and their impact on people experiencing homelessness and other marginalized populations.
Strong communication skills and ability to build rapport and trusting relationships with diverse populations to support sharing of personal health and confidential information.
Experience with venue-based testing and street-based settings, including mobile testing, SROs, and health fairs.
Experience working with people who use drugs and people living with HIV/HCV.
Knowledge of motivational interviewing, counseling principles, and health education.
Comfort working in environments with potential exposure to bloodborne pathogens, using appropriate PPE.
Experience coordinating, implementing, and evaluating service delivery with community providers.
Ability to implement Health Access/Harm Reduction Program objectives and activities, analyze and collect data, and prepare reports.
Ability to work independently in a fast-paced environment and exercise sound judgment.
Excellent attention to detail, flexibility, and adaptability.
Cultural humility and ability to work effectively across cultures.
Valid California driver’s license in good standing.

Nice To Haves

Experience with CLIA-waived and moderate-complexity testing in an outpatient setting.
Experience facilitating mobile testing, SROs, health fairs, and health access special events.
Bachelor’s degree in public health, clinical laboratory science, or a related field.
Bilingual skills in English and Spanish, Cantonese, Russian, or ASL.
CA Rapid HIV/HCV Test Counselor certification.
Licensed phlebotomist.

Responsibilities

Oversee quality assurance and chain of custody for testing forms and laboratory requisitions.
Train staff on testing paperwork, database entry, and protocols, and support adherence to those protocols.
Lead evaluation activities and provide programmatic support during monitoring periods.
Coordinate with the Assistant Director of Health Services to prepare and draft reports for audits by contract funding entities.
Collect samples, conduct rapid HIV/HCV tests and external controls, and complete required paperwork.
Run quality assurance on STI and HIV/HCV testing paperwork for SFDPH and the San Francisco AIDS Foundation.
Provide HIV, HCV, and STI risk-reduction counseling, risk assessment, and disclosure sessions; document and report new positive results to SFDPH.
Maintain daily temperature logs, run monthly controls, and submit monthly test batches and reports to appropriate partners.
Manage ordering, invoicing, and inventory of testing and phlebotomy supplies, including monitoring expiration dates.
Collaborate with the Compliance and Impact team on data management, reporting, and evaluation.
Coordinate staff for testing events, manage the testing calendar and staff scheduling, and work with community partners to maintain and expand community reach, including finding new testing venues.
Lead special events promoting testing, linkages to care, health and wellness, and prevention education.
Attend city-level community testing coordination meetings and care-coordination meetings with stakeholders.
Maintain professional boundaries and follow clinical regulatory ethics, laws, HIPAA, confidentiality, protective-services requirements, and contractual agreements.
Assist with other HEAT activities, including syringe access and safer-use supplies, street outreach, and community-based pop-up events.