Health Systems Program Manager (Business Analyst III)

Fairfax County•Fairfax (Fj56), VA

13h

About The Position

The Fairfax County Health Department is hiring a Health Systems Program Manager to lead assigned health department software applications, including electronic health record systems, disease surveillance platforms, and other clinical and public health solutions. The position serves as a team lead, providing direction, mentoring, and governance to a cross-functional team responsible for delivering, sustaining, and optimizing health information systems. It also supports project and portfolio management for public health technology initiatives, including planning, prioritization, resource alignment, risk management, and performance reporting. The role ensures assigned systems align with agency strategy, regulatory requirements, and operational needs throughout their lifecycle. As a project lead, the incumbent guides requirements gathering, solution design, configuration, and implementation of Commercial Off the Shelf (COTS) software. Responsibilities include documenting configurations; coordinating plans and milestones among vendors, department staff, and county partners; communicating updates to leadership and state and federal partners; managing costs and stakeholder engagement; prioritizing requirements; and overseeing deliverables, schedules, and quality expectations. Using a product management approach, the manager helps divisions and programs manage solutions through planning, implementation, operations, maintenance, upgrades, and eventual transition or replacement. The position assesses user needs, supports adoption and effective use, evaluates enhancement requests, and advances continuous improvement. It also researches solution options and evaluates future software capabilities for alignment with agency needs and county IT standards. The position reports to the Informatics and IT Manager and, under the direction of the Public Health Informatics and IT Director, collaborates with the Department of Information Technology to evaluate technical options, obtain approvals, and ensure integration with county enterprise systems and partner Human Services agencies. Participation in agency strategic technology and business planning is expected.

Requirements

Bachelor's degree in business, computer science, or a field related to the department where IT services are used, plus four years of experience analyzing business processes and/or developing or maintaining a main business system, technical platform, or related system; equivalent combinations of education, experience, and training are accepted.
Valid driver's license.
CPR certification required within 60 days.
AED certification required within 60 days.
Must complete criminal background, Child Protective Services Registry, and driving record checks to the employer's satisfaction.
Must be available to report for duty during inclement weather and other emergencies as emergency/essential services personnel.
Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements related to administrative functions such as personnel, finance, and budgeting.
Considerable knowledge of information technology software, hardware, network communication technology, and computer platforms in centralized, distributed, client-server, and stand-alone environments.
Considerable knowledge of methods and techniques for analyzing and evaluating business operations.
Knowledge of project management methods, practices, and techniques.
Ability to analyze and evaluate administrative processes and procedures for automation.
Ability to research new information technology, train employees in hardware and software use, prepare user manuals, translate technical terminology for management and employees, and establish effective business relationships.
Bilingual ability in English and another language is encouraged, but not required.

Nice To Haves

Familiarity or work experience developing or managing IT solutions for human services systems and/or public health, such as Electronic Health Record, Electronic Medical Record, Disease Surveillance, School Health, or Emergency Management systems.
Experience managing vendor and stakeholder engagement to prioritize work and manage project schedules against milestones and deliverables.
Experience configuring and implementing COTS solutions with a vendor and/or implementation team.
Understanding of public health system operations and related technologies.
Experience managing cross-functional teams with varied skillsets and experience.
Ability to form collaborative partnerships across agency programs and county agencies, multitask, and work collaboratively.
Ability to help stakeholders define and resolve business process and technology issues.
Experience managing and implementing projects using Agile, Scrum, or Waterfall methodologies.
Experience performing IT systems requirements analysis.
IT management experience and significant experience working in an IT field.
Experience administering one or more IT systems.
Experience creating and managing project management or change management policies or standard operating procedures.
Product management experience.

Responsibilities

Lead administration of assigned health department software systems, including electronic health record, disease surveillance, and other clinical and public health applications.
Provide direction, mentoring, and governance for a cross-functional team delivering, sustaining, and optimizing health information systems.
Support project and portfolio management activities, including planning, prioritization, resource alignment, risk management, and performance reporting.
Ensure systems align with agency strategy, regulatory requirements, and operational needs throughout their lifecycle.
Lead requirements gathering, solution design, configuration, and implementation of COTS software packages.
Document and implement system configurations and coordinate project plans and milestones with vendors, department staff, and county partners.
Communicate project progress and updates to internal leadership and external state and federal partners.
Manage project costs, vendor and stakeholder engagement, requirements prioritization, deliverables, schedules, and quality expectations.
Support the full lifecycle management of implemented solutions, including planning, implementation, operations, maintenance, upgrades, and transition or replacement.
Assess user needs, support system adoption and effective use, evaluate enhancement requests, and promote continuous improvement.
Research and evaluate solution options and future software capabilities for alignment with agency business needs and county IT standards.
Collaborate with the Department of Information Technology to evaluate technical options, obtain approvals, and ensure integration with county enterprise systems and partner Human Services agencies.
Participate in agency strategic technology and business planning.
Coordinate technical resources and functional design and implementation with technical project leaders.
Identify and test system enhancements; define and maintain system administration documentation; organize and direct system user groups.
Monitor system performance and analyze efficient and effective system operations.
Assist system users, develop conceptual approaches to user requirements, and oversee user acceptance testing.
Evaluate and prioritize requests for new requirements, modifications, and enhancements; establish project priorities and timetables.
Generate reports for agency needs and act as an intermediary between users and technical staff to resolve problems.
Develop user training materials and provide user training and technical support.
Serve as liaison with agency IT staff and/or the Department of Information Technology; develop and provide technical briefings on new services and system components.
Attend training workshops, product demonstrations, conferences, technical briefings, and conventions; stay abreast of technology changes.
Serve on committees and task forces and undertake special projects as assigned; provide assistance to other staff as needed.
May supervise employees on a recurring or project basis.