HSS I (Medical Assistant) (Capitol Plaza, Sacramento)

Planned Parenthood Mar Monte•Sacramento, CA

90d•$47,840 - $52,000•Onsite

About The Position

The Health Services Specialist I provides front-office, back-office, laboratory, and direct patient care services at the health center. The role provides information about Planned Parenthood services, screens and documents patient histories, supports health center productivity, follows patient care standards, and demonstrates PPMM customer service standards and workplace values. Front-office responsibilities include communicating about services, payments, and appointments; collecting paperwork, payment, and insurance information; entering patient information and charges into the Electronic Practice Management System (EPM); scheduling appointments and making referrals; contacting insurers about benefits and authorizations; completing billing tasks and corrections; preparing charts; and handling checkout and end-of-day reporting. Back-office and laboratory duties include performing moderately complex tests, collecting blood and urine samples, conducting phlebotomy and venipuncture, preparing samples for transfer, maintaining lab logs and controls, checking refrigerator temperatures, and cleaning instruments and clinical areas. The specialist also prepares patients and exam rooms, assists during exams, provides pregnancy testing and related information and referrals, and schedules follow-up services. The position may require work at nearby PPMM locations and nights and weekends as needed.

Requirements

High school diploma or General Education Diploma (GED).
Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
General knowledge of Windows-based computer applications and willingness to learn new computer skills.
Ability to work in a busy environment and handle multiple tasks simultaneously without compromising accuracy, attention to detail, or respect for patients and staff.
Ability to work at nearby PPMM locations as needed.
Ability to work nights and weekends as required.

Responsibilities

Provide direct services in health center areas, including sexual and reproductive health and abortion services as appropriate to the scope of services.
Provide patients with accurate information about Planned Parenthood services, contraception, options, and funding sources.
Contribute to health center productivity goals and follow patient care standards, PPMM customer service standards, workplace values, and service standards.
Screen patients’ financial, medical, and social histories and accurately document pertinent information.
Solicit patient donations and contributions in accordance with PPMM guidelines.
Communicate professionally and accurately about services, payment, and appointment scheduling.
Provide patient paperwork and collect payment and insurance information for billing.
Enter accurate patient information into the Electronic Practice Management System (EPM).
Schedule health center appointments and provide information and appropriate referrals.
Contact insurance companies to obtain benefit information and service authorizations.
Ensure charges are accurate and post charges to EPM for all pay types according to established procedures.
Run end-of-day reports as directed by the Center Manager and ensure charges are entered the same day and completed by close of business.
Handle patient checkout, calculate and collect fees, solicit contributions, and schedule future appointments.
Contact health center staff and billing personnel to obtain billing information and resolve errors.
Notify a supervisor about discrepancies or unusual occurrences in daily billing or computer software or hardware.
Scan all patient-chart documents on the date of service.
Complete billing tasks and corrections within 72 hours of receipt and follow PPMM financial policies and procedures.
Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
Perform moderately complex laboratory testing, including pregnancy tests, STI/HIV testing from blood and urine collection, phlebotomy, and venipuncture.
Prepare daily patient lab samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
Complete laboratory controls as needed and check refrigerator temperatures.
Clean instruments, examination rooms, laboratory areas, and the autoclave as assigned.
Prepare patients for examinations and assist in the exam room when needed.
Provide pregnancy testing, information, and referrals; schedule pregnancy-testing clients for follow-up family planning or other appropriate services.
Prepare examination rooms with appropriate supplies and clean rooms after use.
Work at nearby PPMM locations as needed and work nights and weekends as required.