Float HSS I (Medical Assistant) (Watsonville)
About The Position
The Float Health Services Specialist I provides health center services at the Watsonville Health Center and travels to other Planned Parenthood Mar Monte (PPMM) locations as required, including Seaside and Salinas. The role provides direct services in health center areas such as sexual and reproductive health and abortion, within the scope of services offered at each health center. The specialist gives patients accurate information about PPMM services, contraception, options, and funding sources; screens and documents financial, medical, and social histories; contributes to productivity goals; follows patient-care standards; and demonstrates PPMM workplace values and customer service standards. The role also solicits patient donations in accordance with PPMM guidelines. Front-office duties include patient check-in and check-out, communicating about services, payments, and appointments, collecting paperwork and payment or insurance information, entering patient information and charges into the Electronic Practice Management System (EPM), scheduling appointments, providing referrals, and contacting insurers about benefits and authorizations. The specialist handles charges and billing tasks, runs end-of-day reports as directed by the Center Manager, scans patient-chart documents on the date of service, completes billing corrections within 72 hours of receipt, prepares charts, and makes confirmation calls as needed. The role follows PPMM financial policies and procedures and escalates billing discrepancies or unusual occurrences. Back-office duties include moderately complex laboratory testing, including pregnancy and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture. The specialist prepares samples for transfer to laboratories, maintains lab logs, performs daily reconciliation and lab controls as needed, checks refrigerator temperatures, and cleans instruments, examination rooms, the lab area, and autoclave as assigned. The role prepares patients and examination rooms, assists during exams when needed, provides pregnancy testing and related information and referrals, and schedules follow-up family planning or other appropriate services for pregnancy-testing clients.
Requirements
- High school diploma or General Education Diploma (GED).
- Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
- General knowledge of Windows-based computer applications and willingness to learn new computer skills.
- Ability to work in a busy environment and handle multiple tasks simultaneously while maintaining accuracy, attention to detail, and respect for patients and staff.
- Satisfactory completion of an initial health screening within 10 days of the first date of employment.
- Completion of all HSS I training requirements within the first year of employment.
- Ability to work nights and weekends as required.
- Ability to work at a variety of PPMM locations.
Responsibilities
- Travel to PPMM locations as required, including Seaside and Salinas.
- Provide direct services in health center areas, including sexual and reproductive health and abortion, within the scope of services offered.
- Give patients accurate information about PPMM services, contraception, options, and funding sources.
- Screen and document patients’ financial, medical, and social histories.
- Contribute to health center productivity goals and demonstrate PPMM customer service, workplace values, and service standards.
- Solicit patient donations in accordance with PPMM guidelines.
- Communicate professionally and accurately with patients about services, payment, and appointment scheduling.
- Provide patient paperwork and obtain payment and insurance information needed for billing.
- Enter accurate patient information into the Electronic Practice Management System (EPM).
- Schedule health center appointments, provide information and appropriate referrals, and contact insurers for benefit information and service authorizations.
- Ensure charges are accurate and entered into EPM according to established practices; complete same-day charge entry and billing tasks and corrections within 72 hours of receipt.
- Handle patient check-out, calculate and collect fees, solicit contributions, and schedule future appointments.
- Contact health center and billing staff to obtain billing information and resolve errors; notify a supervisor of discrepancies or unusual billing or computer software/hardware occurrences.
- Scan all documents into patient charts on the date of service and follow PPMM financial policies and procedures.
- Run end-of-day reports as directed by the Center Manager; prepare charts for next-day appointments and complete confirmation calls as needed.
- Perform moderately complex laboratory tests, including pregnancy and STI/HIV testing from blood and urine collection, phlebotomy, and venipuncture.
- Prepare daily patient lab samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
- Complete lab controls as needed and check refrigerator temperatures.
- Clean instruments, examination rooms, the lab area, and autoclave as assigned.
- Prepare patients for exams, assist in exam rooms when needed, and prepare and clean examination rooms.
- Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family planning or other appropriate services.
- Follow all patient-care standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
