HSS I (Medical Assistant) (Capitol Plaza, Sacramento)

Planned Parenthood Mar Monte Careers•Sacramento, CA

2d•Onsite

About The Position

The Health Services Specialist I provides direct service in health center areas, including sexual and reproductive health and abortion services as appropriate to the scope of services. The role provides accurate information about Planned Parenthood services, contraception options, and funding sources; screens and documents patients’ financial, medical, and social histories; supports health center productivity; and follows patient care standards, customer service standards, workplace values, and service guidelines. The position handles front-office check-in and check-out, appointment scheduling, patient paperwork, payment and insurance information, entry of accurate information and charges into the Electronic Practice Management System (EPM), insurance benefit and authorization inquiries, daily billing tasks, end-of-day reporting, chart scanning and preparation, confirmation calls, and resolution or escalation of billing and system issues. It also performs moderately complex laboratory testing, including pregnancy and STI/HIV testing using blood and urine samples, phlebotomy, and venipuncture. Other duties include preparing and transferring lab samples, maintaining lab logs and controls, checking refrigerator temperatures, cleaning instruments and work areas, preparing patients and examination rooms, assisting during exams, and arranging follow-up or referral services. The position is full-time at Capitol Plaza Health Center in Sacramento, California. The employee must be able to work at nearby PPMM locations as needed and work nights and weekends as required.

Requirements

High school diploma or General Education Diploma (GED).
Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
General knowledge of Windows-based computer applications and willingness to learn new computer skills.
Ability to work in a busy environment, handle multiple tasks simultaneously, maintain accuracy and attention to detail, and show respect for patients and staff.
Ability to work at nearby PPMM locations as needed.
Ability to work nights and weekends as required.

Responsibilities

Provide direct health center services, including sexual and reproductive health and abortion services as appropriate to the scope of services.
Provide patients with accurate information about services, contraception options, and funding sources.
Screen and document patients’ financial, medical, and social histories.
Support health center productivity goals and follow patient care, customer service, workplace values, and service standards.
Communicate professionally and accurately about services, payments, and appointment scheduling during check-in and check-out.
Provide patient paperwork and obtain payment and insurance information for billing.
Enter accurate patient information and charges into the Electronic Practice Management System (EPM).
Schedule appointments and provide information and appropriate referrals.
Contact insurance companies to obtain benefit information and service authorizations.
Ensure charges are accurate, entered the same day, and completed by close of business; run end-of-day reports as directed.
Calculate and collect fees, solicit contributions, and schedule future appointments at patient check-out.
Contact health center and billing staff to obtain billing information and resolve errors; notify a supervisor about discrepancies or unusual occurrences involving billing or computer software or hardware.
Scan patient-chart documents on the date of service and complete billing tasks and corrections within 72 hours of receipt.
Follow PPMM financial policies and procedures.
Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
Perform moderately complex laboratory testing, including pregnancy tests and STI/HIV testing using blood and urine samples, phlebotomy, and venipuncture.
Prepare daily patient lab samples for transfer to appropriate laboratories, maintain lab logs, run daily reconciliation reports, and complete lab controls as needed.
Check refrigerator temperatures and clean instruments, examination rooms, the lab area, and autoclave as assigned.
Prepare patients for examinations, assist in exam rooms when needed, and prepare and clean examination rooms.
Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family planning or other appropriate services.
Work at nearby PPMM locations as needed and work nights and weekends as required.