HSS I (Medical Assistant) (Fulton, Fresno)

Planned Parenthood Mar Monte Careers•Fresno, CA

2d•Onsite

About The Position

The Health Services Specialist I provides direct services across health center areas, including sexual and reproductive health and abortion services as appropriate to the scope of services. The role provides patients with accurate information about Planned Parenthood services, contraception options, and funding sources; contributes to productivity goals; screens and documents financial, medical, and social history; follows patient care standards; demonstrates PPMM customer service standards and workplace values; and solicits donations according to PPMM guidelines. Front-office duties include communicating about services, payments, and appointments; providing paperwork and obtaining payment and insurance information; entering accurate information into the Electronic Practice Management System (EPM); scheduling appointments and making appropriate referrals; obtaining insurance benefits and authorizations; and ensuring charges are entered accurately and on the same day. The specialist handles checkout, calculates and collects fees, solicits contributions, schedules future appointments, prepares end-of-day reports as directed, scans patient-chart documents on the date of service, and completes billing tasks and corrections within 72 hours of receipt. The role also follows financial procedures, resolves billing issues with relevant staff, reports discrepancies or unusual software or hardware occurrences to a supervisor, and prepares charts and confirmation calls for upcoming appointments as needed. Back-office duties include performing moderately complex laboratory tests, including pregnancy and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture. The specialist prepares samples for transfer to appropriate laboratories, maintains lab logs, reconciles daily lab reports, completes controls as needed, and checks refrigerator temperatures. Additional duties include cleaning instruments, exam rooms, laboratory areas, and the autoclave as assigned; preparing patients and exam rooms; assisting during exams; providing pregnancy testing, information, and referrals; and scheduling pregnancy-testing clients for follow-up family planning or other appropriate services. The position is full-time at 40 hours per week at the Fulton health center in Fresno, California. The specialist must be able to work at nearby PPMM locations as needed and work nights and weekends as required.

Requirements

High school diploma or General Education Diploma (GED).
Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
General knowledge of Windows-based computer applications and willingness to learn new computer skills.
Ability to work in a busy environment, manage multiple tasks simultaneously, and maintain accuracy, attention to detail, and respect for patients and staff.
Ability to work at nearby PPMM locations as needed.
Ability to work nights and weekends as required.

Responsibilities

Provide direct services in health center areas, including sexual and reproductive health and abortion services as appropriate to scope.
Provide patients with accurate information about services, contraception options, and funding sources.
Screen and accurately document patients’ financial, medical, and social history.
Follow patient care standards and PPMM customer service and workplace standards; solicit donations according to PPMM guidelines.
Communicate professionally and accurately about services, payments, and appointment scheduling.
Provide patient paperwork and obtain payment and insurance information as needed for billing.
Enter accurate patient information into the Electronic Practice Management System (EPM).
Schedule appointments, provide information and referrals, and contact insurance companies for benefit information and service authorizations.
Ensure charges are accurate, posted to EPM, and entered on the day of service; complete billing tasks and corrections within 72 hours of receipt.
Handle checkout, calculate and collect fees, solicit contributions, and schedule future appointments.
Run end-of-day reports as directed and contact health center or billing staff to obtain information and resolve billing errors.
Notify a supervisor about billing discrepancies or unusual computer software or hardware occurrences.
Scan all patient-chart documents on the date of service and prepare charts, confirmation calls, and chart preparation for the next day as needed.
Perform moderately complex laboratory tests, including pregnancy and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture.
Prepare patient lab samples for transfer, maintain lab logs, run daily reconciliation reports, complete lab controls as needed, and check refrigerator temperatures.
Clean instruments, exam rooms, laboratory areas, and the autoclave as assigned.
Prepare patients and examination rooms, assist in exam rooms when needed, provide pregnancy testing and information, make referrals, and schedule follow-up services.
Follow PPMM financial policies and procedures.
Work at nearby PPMM locations as needed and work nights and weekends as required.