Float HSS I (Medical Assistant) (Sac B Street)

Planned Parenthood Mar Monte Careers•Sacramento, CA

2d•Onsite

About The Position

The Float Health Services Specialist I provides direct services across Planned Parenthood of the Mar Monte (PPMM) health center locations, traveling as required. Duties vary with the work site and scope of services and include sexual and reproductive health services, patient information and referrals, front-office operations, billing support, laboratory testing, and assisting with patient examinations. The role follows patient-care standards, PPMM financial policies and procedures, customer service standards, workplace values, and productivity goals. Front-office responsibilities include communicating with patients about services, payments, and appointments; collecting paperwork, payment, and insurance information; maintaining accurate records in the Electronic Practice Management System (EPM); scheduling and checking out patients; verifying insurance benefits and authorizations; posting charges and completing billing tasks; preparing charts and making confirmation calls; and escalating billing discrepancies or unusual occurrences. Back-office responsibilities include performing moderately complex laboratory tests, collecting blood and urine samples, performing phlebotomy and venipuncture, preparing and reconciling laboratory samples and logs, completing lab controls, checking refrigerator temperatures, cleaning instruments and clinical areas, preparing patients and examination rooms, assisting with exams, and providing pregnancy testing, information, and referrals.

Requirements

High school diploma or General Education Diploma (GED).
Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
General knowledge of Windows-based computer applications and willingness to learn new computer skills.
Ability to work in a busy environment, manage multiple tasks simultaneously, and maintain accuracy, attention to detail, and respect for patients and staff.
Satisfactory completion of an initial health screening within 10 days of the first date of employment.
Complete all HSS I training requirements within the first year of employment.
Able to work nights and weekends as required.
Able to work at a variety of PPMM locations.

Responsibilities

Travel to PPMM locations as required, including North Highlands, Capitol Plaza, Fruitridge, Roseville, Woodland, and Yuba City.
Provide direct services in health-center areas, including sexual and reproductive health and abortion services as appropriate to the work site and scope of services.
Provide patients with accurate information about PPMM services, contraception, options, and funding sources.
Contribute to health-center productivity goals and solicit patient donations according to PPMM guidelines.
Screen and document patients’ financial, medical, and social histories accurately.
Demonstrate PPMM customer service standards, workplace values, and service standards, and follow patient-care standards.
Communicate professionally and accurately with patients about services, payments, and appointment scheduling.
Provide patient paperwork and collect payment and insurance information as needed for billing.
Enter accurate patient information into the Electronic Practice Management System (EPM).
Schedule health-center appointments, provide information, and make appropriate referrals.
Contact insurance companies to obtain benefit information and service authorizations.
Ensure charges are accurate, post charges to EPM for all pay types, and complete charge entry by the close of business on the day of service.
Run end-of-day reports as directed by the Center Manager.
Check patients out, calculate and collect fees, solicit contributions, and schedule future appointments.
Contact health-center or billing staff to obtain information needed for billing and resolve errors.
Notify a supervisor of billing discrepancies or unusual occurrences involving computer software or hardware.
Scan all documents into patient charts on the date of service.
Complete billing tasks and corrections within 72 hours of receipt and follow PPMM financial policies and procedures.
Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
Perform moderately complex laboratory testing, including pregnancy tests and STI/HIV testing using blood and urine collection.
Perform phlebotomy and venipuncture.
Prepare daily patient laboratory samples for transfer to appropriate labs, maintain lab logs, and run daily reconciliation reports.
Complete laboratory controls as needed and check refrigerator temperatures.
Clean instruments, examination rooms, laboratory areas, and the autoclave as assigned.
Prepare patients for examinations and assist in examination rooms when needed.
Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family-planning or other appropriate services.
Prepare examination rooms with appropriate supplies and clean rooms after use.