HSS I (Medical Assistant) (Roseville)

Planned Parenthood Mar Monte•Roseville, CA

3h•$23 - $25•Onsite

About The Position

The Health Services Specialist I provides direct services in health center areas, including sexual and reproductive health and abortion care as appropriate to the scope of services. The role shares accurate information about Planned Parenthood services, contraception, options, and funding sources; screens and documents patients’ financial, medical, and social histories; supports productivity goals; and follows patient care standards, customer service standards, and workplace values. The position performs front-office check-in and check-out duties, including communicating about services, payments, and appointments; collecting paperwork, payment, and insurance information; entering patient information and charges into the Electronic Practice Management System (EPM); scheduling and confirming appointments; obtaining insurance benefit and authorization information; processing billing tasks; preparing charts; and resolving billing discrepancies with appropriate staff. Back-office duties include moderately complex laboratory testing, such as pregnancy and STI/HIV testing, blood and urine collection, phlebotomy, and venipuncture. The role prepares and reconciles lab samples and logs, completes lab controls, checks refrigerator temperatures, cleans instruments and clinical areas, prepares patients and examination rooms, assists during exams, and provides pregnancy-testing information, referrals, and follow-up scheduling.

Requirements

High school diploma or General Education Diploma (GED).
Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
General knowledge of Windows-based computer applications and willingness to learn new computer skills.
Ability to work in a busy environment and handle multiple tasks simultaneously while maintaining accuracy, attention to detail, and respect for patients and staff.
Ability to work at nearby PPMM locations as needed.
Ability to work nights and weekends as required.

Responsibilities

Provide direct services in health center areas, including sexual and reproductive health and abortion care, as appropriate to the scope of services.
Provide patients with accurate information about Planned Parenthood services, contraception, options, and funding sources.
Contribute to health center productivity goals and follow patient care standards, customer service standards, workplace values, and service standards.
Screen and accurately document patients’ financial, medical, and social histories.
Solicit donations and contributions from patients in accordance with PPMM guidelines.
Communicate professionally and accurately with patients about services, payments, and appointment scheduling.
Provide patient paperwork and obtain payment and insurance information for billing.
Enter accurate patient information into the Electronic Practice Management System (EPM).
Schedule health center appointments, provide information, and make appropriate referrals.
Contact insurance companies to obtain benefit information and service authorizations.
Verify and post charges in EPM for all payment types according to established procedures, ensuring charges are entered the same day and completed by close of business.
Run end-of-day reports as directed by the Center Manager.
Handle patient check-out, calculate and collect fees, solicit contributions, and schedule future appointments.
Coordinate with health center and billing staff to obtain billing information and resolve errors.
Notify a supervisor of billing discrepancies or unusual computer software or hardware occurrences.
Scan patient-chart documents on the date of service and complete billing tasks and corrections within 72 hours of receipt.
Follow PPMM financial policies and procedures.
Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
Perform moderately complex laboratory testing, including pregnancy tests and STI/HIV testing using blood and urine collection, phlebotomy, and venipuncture.
Prepare daily patient lab samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
Complete lab controls as needed and check refrigerator temperatures.
Clean instruments, examination rooms, laboratory areas, and the autoclave as assigned.
Prepare patients for examinations and assist in examination rooms when needed.
Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family planning or other appropriate services.
Prepare examination rooms with appropriate supplies and clean rooms after use.
Work at nearby PPMM locations as needed and work nights and weekends as required.