HSS I (Medical Assistant) (Reno)
About The Position
This is a full-time position (40 hours/week) at the Reno Health Center in Reno, NV. The Health Services Specialist I provides direct patient services in various health center areas, including sexual and reproductive health and abortion services, as appropriate to the scope of services. The role involves educating patients about Planned Parenthood services, including contraception, options, and funding. The position also contributes to health center productivity goals, screens patient histories, and ensures accurate documentation. The specialist is expected to uphold customer service standards, solicit donations, and demonstrate workplace values. Responsibilities include front office duties such as communicating about services, scheduling appointments, handling payments and insurance information, entering patient data into the Electronic Practice Management System (EPM), and ensuring accurate charge entry. Back office duties involve performing moderately complex lab tests (pregnancy, STI/HIV, phlebotomy), preparing lab samples, maintaining logs, completing lab controls, checking refrigerator temperatures, cleaning instruments and areas, preparing and assisting in exam rooms, and providing pregnancy testing and referrals.
Requirements
- High School Diploma or General Education Diploma (GED)
- Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
- General knowledge of Windows based computer applications and willingness to learn new computer skills
- Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff
- Able to work nights and weekends as required
Responsibilities
- Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers
- Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources
- Contributes to achieving health center productivity goals
- Screens financial, medical and social history with correct documentation of pertinent information
- Demonstrates PPMM customer service standards
- Solicits donations from patients per PPMM guidelines
- Demonstrate PPMM workplace values and service standards
- Follows all patient care standards
- Communicates professionally and accurately about services, payment and appointment scheduling
- Provides paperwork to patients and secures payment and insurance information as needed for billing purposes
- Enters accurate patient information into Electronic Practice Management System (EPM)
- Makes Health Center appointments, provides information and appropriate referrals
- Contacts insurance companies to obtain benefit information and authorization for services
- Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures
- Runs end-of-day reports as directed by Center Manager
- Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day
- Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments
- Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors
- Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
- Responsible for scanning all documents in patients chart at date of service
- Responsible for completing all billing tasks and corrections within 72 hours of receipt
- Responsible for following all PPMM financial policies and procedures
- Prepares charts for next day appointments; completes confirmation calls and chart prep as needed
- Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture
- Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation
- Completes lab controls as needed
- Checks refrigerator temperatures
- Cleans instruments, exam rooms, lab area, and autoclave as assigned
- Prepares patients for exams and assists in exam room when needed
- Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services
- Performs lab work and venipuncture
- Prepares examination room with appropriate supplies for examination and cleans room
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
