HSS I (Medical Assistant) (B Street, Sacramento)
About The Position
The Health Services Specialist I provides front-office, laboratory, and direct patient-care support at the B Street Health Center. The role provides direct services in health-center areas, including sexual and reproductive health and abortion care as appropriate to the scope of services, and gives patients accurate information about Planned Parenthood services, contraception options, and funding sources. The position supports productivity goals, screens and documents patient financial, medical, and social histories, follows patient-care standards, and demonstrates PPMM customer-service standards, workplace values, and service standards. Front-office duties include communicating about services, payments, and appointments; collecting paperwork, payment, and insurance information; entering patient information and charges into the Electronic Practice Management System (EPM); scheduling appointments and making referrals; obtaining insurance benefits and authorizations; handling check-out, fees, contributions, and future appointments; preparing charts and confirmation calls; and completing billing tasks, document scanning, daily reports, and charge-entry and correction requirements. The role also coordinates with health-center and billing staff and reports billing discrepancies or unusual software or hardware occurrences. Back-office responsibilities include moderately complex laboratory testing, including pregnancy and STI/HIV testing using blood and urine samples, phlebotomy, and venipuncture. The specialist prepares and tracks samples for transfer to laboratories, maintains lab logs, reconciles daily lab reports, completes controls, checks refrigerator temperatures, cleans instruments and work areas, prepares patients and examination rooms, assists during exams, and provides pregnancy testing, information, referrals, and follow-up scheduling.
Requirements
- High school diploma or General Education Diploma (GED).
- Ability to communicate sensitive information verbally and in writing across diverse backgrounds.
- General knowledge of Windows-based computer applications and willingness to learn new computer skills.
- Ability to work in a busy environment and handle multiple tasks simultaneously while maintaining accuracy, attention to detail, and respect for patients and staff.
- Ability to work at nearby PPMM locations as needed.
- Ability to work nights and weekends as required.
Responsibilities
- Provide direct services in health-center areas, including sexual and reproductive health and abortion care as appropriate to scope of services.
- Provide accurate information about Planned Parenthood services, contraception options, and funding sources.
- Contribute to health-center productivity goals and screen and document patient financial, medical, and social histories.
- Demonstrate PPMM customer-service standards, workplace values, and service standards, and follow patient-care standards.
- Communicate professionally and accurately with patients about services, payment, and appointment scheduling.
- Provide patient paperwork and collect payment and insurance information for billing.
- Enter accurate patient information and charges into the Electronic Practice Management System (EPM).
- Schedule health-center appointments and provide information and appropriate referrals.
- Contact insurance companies to obtain benefit information and service authorizations.
- Ensure charges are accurate, post charges for all pay types, enter all charges on the day of service, and complete charges by close of business.
- Handle patient check-out, calculate and collect fees, solicit contributions, and schedule future appointments.
- Coordinate with health-center and billing staff to obtain billing information and resolve errors.
- Notify a supervisor of billing discrepancies or unusual computer software or hardware occurrences.
- Scan all documents into patient charts on the date of service.
- Complete billing tasks and corrections within 72 hours of receipt and follow PPMM financial policies and procedures.
- Prepare charts for next-day appointments and complete confirmation calls and chart preparation as needed.
- Perform moderately complex laboratory testing, including pregnancy and STI/HIV testing from blood and urine samples, phlebotomy, and venipuncture.
- Prepare daily patient samples for transfer to appropriate laboratories, maintain lab logs, and run daily reconciliation reports.
- Complete laboratory controls as needed and check refrigerator temperatures.
- Clean instruments, examination rooms, laboratory areas, and the autoclave as assigned.
- Prepare patients for examinations and assist in examination rooms when needed.
- Provide pregnancy testing, information, and referrals, and schedule pregnancy-testing clients for follow-up family-planning or other appropriate services.
- Prepare examination rooms with appropriate supplies and clean rooms after use.
- Work at nearby PPMM locations as needed and work nights and weekends as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
