Health Services Registration

HASC Personnel Services•Texas City, TX

10d

About The Position

Health Services Registration supports customers and patients at a company serving the petrochemical and manufacturing industries. The role handles appointment scheduling, records and accounts, incoming calls and emails, customer questions and requests, and coordination with clinic staff. It also supports clinic operations, helps customers with technical issues, and contributes to other departments and special assignments as needed. The position is typically in an office environment and may require overtime as needed. The role may require working at different locations if the company need arises. It has no direct reports and reports to the Supervisor of OHS Customer Service or an onsite Supervisor.

Requirements

Proven customer service skills.
Strong written and oral communication skills.
Ability to learn custom software applications through training provided by HASC.
Entry-level proficiency in Microsoft Windows, Word, and Excel.
Proven organizational skills.
High school diploma or GED.
Willingness to work at different locations if company needs arise.
Ability to work in a fast-paced environment and learn detailed procedures.
Ability to work under pressure and make effective decisions.
Ability to work independently and as a team member.

Nice To Haves

Enjoyment of working with the public.

Responsibilities

Answer incoming customer calls and respond to emails from personal work and clinic email accounts.
Direct incoming calls to the appropriate department or staff member and resolve customer issues.
Cross-sell Occupational Health Services and safety council services.
Answer questions from other employees and departments, support other departments when requested, and assist with special assignments.
Schedule and coordinate appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Notify Technicians and/or Medical Assistants when patients are ready and alert them to service delays.
Maintain a clean, organized, and professional work area and ensure forms are stocked and readily available.
Set up usernames and passwords for OmniHealth and learn to use the tool.
Handle customer technical problems and complaints, escalating issues to the Supervisor of Customer Services when necessary.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow clinic policies and procedures, and report needed changes.
Notify the Director of Health Operations when the clinic receives multiple visitors at once or when additional help is needed to maintain reasonable patient wait times.
Learn and maintain proficiency in HASC OmniCouncil and other systems used.
Contribute to team efforts by completing related tasks as needed.
Demonstrate professionalism and respect in interactions with staff, patients, and visitors.
Cross-train and assist other departments as necessary.
Maintain a professional appearance.