Manager, Admitting Registration Services

Children's Wisconsin•Milwaukee, WI

About The Position

Manages the daily operations of a 24/7/365 Emergency, Admitting and Imaging Registration Department, including development and implementation of departmental and organizational goals. The position is responsible for daily operations involving service excellence, fiscal administration, and allocation of human resources. The manager collaborates with peers and leaders across the organization to plan and implement priorities, policies, and procedures. The role supports patient placement and bed utilization, prepares the department for planned and routine downtimes, maintains accountability for registration coverage, and leads process improvements. It also oversees staffing, cash collection education and audits, quality and productivity standards, issue resolution, staff development, and employee engagement and performance management.

Requirements

At least 2 years of knowledge of hospital registration and patient-account policies and procedures, managed-care policies and procedures, and hospital data systems, acquired through three years of experience in patient access, patient accounts, or a related area.
At least 2 years of previous supervisory or management experience.
Excellent written and verbal communication skills for communicating with families, physicians, third-party payors, department staff, and hospital management and staff.
Demonstrated ability to manage, direct, and teach while valuing and fostering collaboration.
Ability to make independent decisions, value diverse opinions and approaches, and incorporate them into decision-making.
Ability to work in a fast-paced environment with effective critical-thinking and resource-management skills.
Ability to handle difficult situations using effective problem-solving skills.

Nice To Haves

Bachelor's degree.
Previous experience managing shifts in a 24/7/365 environment.

Responsibilities

Collaborate with peers, directors, clerical and nursing staff, revenue cycle leadership, and information management services to plan, design, and implement departmental and organizational priorities, policies, and procedures.
Work closely with the Admitting & Registration Services Manager and Patient Placement Registered Nurse to support efficient and appropriate patient placement and bed utilization.
Prepare for monthly and routine downtimes by ensuring appropriate staffing, education, and protocols.
Identify problems and solutions, collaborate with stakeholders on process improvements, respond to environmental changes, and revise strategies and plans in a timely manner.
Maintain 24-hour accountability for registration needs and proactively manage staffing to meet customer needs, patient volume, and acuity demands cost-effectively.
Work with registration staff to improve upfront cash collections in the EDTC; provide initial and ongoing education and hands-on copay collection training, complete audits, and address improvement areas.
Work with the Admitting & Registration Services Manager to maintain 24-hour, seven-day-a-week leadership on-call coverage.
Monitor, evaluate, and communicate quality and productivity standards with each ED Registration staff member monthly.
Resolve systems, patient placement, billing, registration, and scheduling issues in collaboration with hospital-wide departmental representatives.
Communicate the rationale for process changes, encourage staff participation in problem resolution, and guide staff in developing their skills and talents.
Support and empower staff to use their own judgment in performing their responsibilities.
Perform people management responsibilities, including employee engagement, recruitment, performance management, and development.