ER Registration Admitting

HonorHealth•Phoenix, AZ

2d•Onsite

About The Position

The ER Registration Admitting role admits clients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating ADT systems. The role ensures patients are registered efficiently and accurately and prioritizes patients during periods of high volume. The position is based at Deer Valley Medical Center in the Registration Admitting department and works Saturday and Sunday from 7:00 p.m. to 7:30 a.m. It is categorized under Patient Services and is a night shift role.

Requirements

High school diploma or GED.
At least 6 months of experience in a medical office, hospital registration/business, banking, medical insurance office, or customer service setting.

Nice To Haves

One year of experience at a medical office or another hospital, nursing home, or similar facility.

Responsibilities

Greet patients and the public, provide information courteously and professionally, and follow HIPAA regulations and HonorHealth confidentiality standards.
Address patient questions and concerns empathetically and professionally to support a positive patient experience.
Process pre-registered accounts and complete registration and admissions information by collecting demographic, insurance, financial, and medical information according to revenue cycle criteria.
Obtain required signatures on medical, financial, and compliance documents; prepare supporting paperwork, including patient identification bands, in accordance with Red Rule Policies.
Scan appropriate documents into electronic medical and financial records, including identification, insurance cards, advance directives, Conditions of Admissions, Financial Agreements, physician orders or scripts, and other pertinent paperwork.
Follow third-party payer requirements, verify insurance eligibility and coverage, and complete appropriate insurance notification procedures.
Obtain prior authorization, initiate required insurance notifications, check medical necessity, and follow the appropriate procedures based on the results.
Keep a supervisor or lead informed about unique situations and problem accounts.
Request and accept payments due at admission or discharge, including copayments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
Collaborate with the multidisciplinary healthcare team to support patient satisfaction and maximize reimbursement.
Help with department training when needed.