Registration & Scheduling Lead - Hospital Admitting

Foundation Health, LLC•Fairbanks, AK

3d•$21 - $33

About The Position

This position provides subject matter expertise and advanced support to diagnostic scheduling and registration teams, including incomplete registration. The lead conducts patient registration and obtains financial clearance for patients accessing services at medical facilities. The role reviews account information to support collections, accurate system records, timely reimbursement, and compliance; resolves issues to promote point-of-service decisions; refers patients to the Business Office for financial counseling when appropriate; and explains hospital legal forms and obtains signatures. The lead supports staff training, development, and retention; serves as a resource for internal customers and complex or sensitive cases; oversees patient flow during the shift; resolves issues; and provides backup to the supervisor when needed. The role also performs scheduling and registration, verifies insurance coverage, coordinates diagnostic and treatment appointments, communicates financial policies and resources, and helps resolve account and patient concerns. The position is full-time, scheduled for 40 hours per week on weekdays, 7:30 a.m.–4:00 p.m.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of relevant work experience demonstrating advanced skills.
Ability to function independently within two or more areas of the department.
Knowledge of medical terminology and broad understanding of common insurance and payor types and authorization requirements.
One year of prior experience in FMH hospital registration, prior authorization, and/or scheduling.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Proficiency with commonly used office software and computers, and ability to use computerized scheduling systems.
Ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Work experience with Foundation Health Partners’ systems and processes.
Additional related education and/or experience.

Responsibilities

Assist the supervisor with training, development, and retention of registration/scheduling representatives and diagnostic schedulers.
Foster a culture reflecting department and Foundation Health Partners core values and policies.
Serve as a knowledge resource for internal customers and as a primary resource in complex or sensitive cases.
Oversee patient flow during the shift and maintain it at an optimal level.
Resolve employee and patient issues during the shift and communicate employee issues to the supervisor for follow-up.
Provide backup to the supervisor in their absence.
Perform scheduling and registration processes and verify insurance coverage.
Document patient information accurately and completely in the patient records system to support reimbursement.
Ensure appointments are complete before service by reviewing locations and confirming encounters are attached to each appointment.
Receive physician orders and seek clarification when needed.
Coordinate case times for treatments and diagnostic procedures.
Verify physician privilege status before scheduling.
Schedule and maintain physician or diagnostic block time and manage block-time releases.
Answer scheduling telephone inquiries and back up the Transcribing team when necessary.
Explain FHP financial policies and provide information about resources and alternative payment arrangements.
Provide financial assistance paperwork to patients and families when appropriate, and provide Good Faith estimates upon request.
Act as a liaison among patients, the PFS department, and payors to improve accounts receivable performance, resolve outstanding issues or patient concerns, and maximize service excellence.
Meet or exceed productivity standards, complete daily assignments, and maintain accurate Activity Trackers.
Audit demographic and financial files created during the shift for payor compliance and completeness.
Identify opportunities to improve work processes and support positive work-group dynamics.
Monitor calls in queue to support patient experience and minimize abandoned calls.
Perform duties according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by consistently demonstrating Foundation Health Partners’ core and leader behaviors.