Health Services Registration

Health & Safety Council•Texas City, TX

About The Position

Health Services Registration is responsible for attending to customer and patient needs, including scheduling appointments; maintaining records and accounts; answering phones; and responding to customer questions and requests in a timely, efficient manner. The role supports a company serving the petrochemical and manufacturing industries through training, occupational medicine, and related services. The position coordinates patient appointments and visits, helps maintain timely clinic operations, provides customer and technical support, and assists other departments as needed. It requires professionalism, confidentiality, organization, and the ability to work independently and collaboratively in a fast-paced environment. The position reports directly to the Supervisor of OHS Customer Service or an onsite Supervisor and has no direct reports.

Requirements

High school diploma or GED.
Proven customer service skills.
Ability to learn custom software applications through training provided by HASC.
Entry-level proficiency in Microsoft Word and Excel on Windows.
Proven organizational skills.
Strong written and oral communication skills.
Ability to work independently and as a team member and to take initiative.
Ability to work in a fast-paced environment and learn detailed procedures.
Proven ability to work under pressure and make effective decisions.
Willingness to work at different locations if company needs arise.
Maintain a professional appearance.

Nice To Haves

Customer service skills and experience working with the public.

Responsibilities

Answer incoming customer calls and respond to emails from personal work and clinic email accounts.
Direct incoming calls to the appropriate department or staff member.
Resolve customer issues and handle technical problems and complaints, escalating issues to the Supervisor of Customer Services when necessary.
Cross-sell Occupational Health Services and safety council services.
Answer questions from other employees and departments, support other departments when requested, and assist with special assignments.
Schedule and coordinate appointments in person or by telephone to support patient satisfaction, provider schedules, and treatment-room utilization.
Notify Technicians and/or Medical Assistants when patients are ready and inform them of service delays.
Maintain a clean, organized, and professional work area and ensure forms are stocked and readily available.
Set up usernames and passwords for OmniHealth and learn to use the tool.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Maintain clinic operations by following policies and procedures and reporting needed changes.
Notify the Director of Health Operations when multiple visitors arrive at once or when additional assistance is needed to maintain reasonable patient wait times.
Learn and maintain skills in HASC OmniCouncil and other systems used.
Contribute to team efforts by completing related tasks as needed.
Demonstrate professionalism and respect in interactions with staff, patients, and visitors.
Cross-train and assist other departments as necessary.