Health Services Liaison: Weekend & Holidays

The Highlands At Wyomissing • Wyomissing, PA

82d • Hybrid

About The Position

Join our team as a Health Services Liaison (Weekends/Holidays) and help connect senior adults to the care they need. Build relationships with hospitals, physicians, and community partners while coordinating referrals and admissions for rehabilitation, assisted living, home care, and hospice services. The Health Services Liaison – Weekends/Holidays position is responsible for developing and maintaining a collaborative partnership with case managers and discharge planners at local regional hospitals, rehabilitation centers, surgical centers, and personal care/assisted living communities. As a liaison for Health Services generating referrals to The Highlands at Wyomissing, this position provides external community outreach and education with physician practices and professional and service organizations to generate referrals and leads. The Health Services Liaison conducts medical reviews and evaluations and collaboratively assesses the financial approvals of prospective referrals. This position supports Aspire for Well-Being® Rehabilitation, Assisted Living, Personal Care, Home Care and Hospice maintaining census and/or achieving budgeted occupancy goals.

Requirements

• Knowledge regarding the nursing process and its application, including the assessment, planning, implementation and evaluation of nursing care.
• General understanding of Home Care and Hospice admission criteria.
• Strong follow-up skills and ability to work with little or no supervision, exhibiting strong proactive and efficient work ethic.
• Comfortable and agile working with technology; proficient in MS Office and other applications.
• Ability to function in a fast-paced environment, with competing priorities and deadlines.
• Strong analytical, assessment, and problem-solving capabilities.
• Superior relationship building and influencing skills in high-profile environment.
• Demonstrated expertise in interpersonal communication and presentation skills, verbal and written.
• High school Diploma or GED (Required)
• Associate’s/2-year degree in Business Administration, Marketing, Social Work, Human Resources, or Nursing (Required)
• 3-5 years’ experience in a clinical long-term care environment
• 3-5 years’ experience in healthcare marketing or senior housing
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)
• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR

Nice To Haves

• Bachelor's (Preferred)
• PA Registered Nurse License (Preferred)

Responsibilities

• Pursue referrals actively and quickly convert referrals to admissions and/or provide a response of denial.
• Track leads and referrals from various referral sources and disposition
• Verify insurance and financial approvals of referrals and move referral quickly through the admission process.
• Contact and provide information sessions (lunch & learns) to physician practices, TSU, Hospital Discharge Planners, other professional health care and community organizations.
• Provide tours of campus to prospects and their families
• Communicate to appropriate staff members the clinical status of Highlands residents in acute and post-acute care.
• Track, assess and visit Highlands’ residents in the hospital on an as needed basis to assess residents for discharge to appropriate level of care.
• Review potential admissions with Rehabilitation, Personal Care, Assisted Living, Home Care and Hospice leadership to recommend move in/or admission to appropriate level of care within regulatory compliance.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree