RN - Clinical Services Liaison - PRN Weekend Liaison

Ochsner Health•Ochsner Home Infusion, LA

About The Position

The Clinical Services Liaison introduces the full scope of services offered to clinical staff and provides ongoing updates and education to referral sources. The role is responsible for clinically coordinating care from the referral source into the home setting. It uses nursing expertise to help referral sources and patients identify candidates for home infusion or home health care, assess patients’ or caregivers’ ability to provide care, and provide education and training about therapy and supplies. The liaison clarifies expectations for home care and, as needed, coordinates medication connection at the hospital or facility to expedite discharge home. The position develops and maintains admissions for core therapies and service lines through positive referral-source relationships, evaluates clinical and service needs for accounts, and collaborates with referral sources on patient referrals and discharge planning. It also coordinates education programs for referral sources, participates in meetings and training as directed, adapts communication to individual patient needs, and ensures compliance with applicable laws, regulations, accreditation standards, and the employer’s compliance and privacy requirements.

Requirements

Registered Nurse Diploma.
Three years of nursing experience.
Current RN license in the state of practice.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and information retrieval.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficiency with Windows-style applications, role-specific software, and keyboard use.
Strong interpersonal skills.
Knowledge of core therapy referrals and payer-source qualifying criteria, such as TPN, enteral nutrition, and inotropic agents for Medicare.
Ability to work with frequent interruptions and changing priorities.
Ability to work in stressful situations while remaining objective and professional.

Nice To Haves

Bachelor’s degree in Nursing.

Responsibilities

Develop and maintain core therapy and service-line admissions through positive referral-source relationships.
Identify opportunities to expand business with current referral sources and business associates in coordination with leadership.
Evaluate current and future clinical and service needs for new and existing accounts.
Coordinate in-services and continuing education programs for referral sources and their support staff.
Collaborate with referral sources, including hospital case managers, home health agencies, and physician offices, to coordinate care for new patient referrals.
Coordinate and communicate discharge-planning activities for new patient referrals with appropriate personnel and referral sources.
Attend and participate in appropriate office and sales meetings, training programs, and, as directed, regional and national trade shows and conventions.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.