Health Program Analyst II

Heluna Health•Los Angeles, CA

2d•Hybrid

About The Position

The Office of Diversion and Reentry (ODR) within Los Angeles Health Services is seeking a Health Program Analyst II to oversee the Post-Acute Community Transitions (PACT) team, with a primary focus on planning, implementing, and monitoring the Enriched Residential Care (ERC) Program. The role coordinates referrals and client placements and oversees a portfolio of Residential Care Facilities for the Elderly (RCFEs) and Adult Residential Facilities (ARFs), ensuring facility safety, service quality, and compliance with program requirements. The position collaborates with hospital social workers, placement teams, facility operators, contracted providers, and County partners to resolve placement barriers, provide technical assistance and training, and promote safe, timely transitions to appropriate residential settings. It oversees development of policies, procedures, and a client referral system, and provides administrative and technical supervision to Staff Analysts responsible for program management. The Health Program Analyst II meets regularly with leadership to review implementation issues, troubleshoot barriers, propose solutions, identify policy needs, examine program metrics and quality-improvement topics, allocate resources, and review or revise implementation tasks, deliverables, milestones, and timelines to fulfill PACT objectives. The position reports to the Health Program Manager I. ODR currently uses a hybrid work model combining office, field, and remote workdays, subject to change at the discretion of LAHS.

Requirements

A bachelor's degree from an accredited college or university in Behavioral Sciences, Business Administration, Counseling, Healthcare Administration/Management, Leadership/Organization Development, Public Administration, Public Health, Public Policy, Social Sciences, or Social Work, plus four years of experience analyzing mental health or public health programs, including two years at the Health Program Analyst I level; alternatively, a qualifying master's degree may substitute for one year of required experience.
Alternatively, six years of experience performing mental health or public health program analysis assignments, including two years at the Health Program Analyst I level.
Proficiency with Microsoft Office Suite programs, such as Word, Excel, PowerPoint, Access, Adobe Reader, OneNote, Outlook, Publisher, and Teams.
Ability to multitask and set workload priorities for time-sensitive projects and tasks.
Ability to problem-solve and make recommendations about processes and policies.
Ability to communicate professionally and clearly in writing and verbally with all levels of personnel, and to work independently and as part of a project team.
Ability to work in a diverse environment with diverse individuals.
Flexibility in meeting changing work tasks and timelines; dependability and reliability.
Valid California Class C driver's license or ability to use an alternative transportation method when needed to carry out essential job functions.
Successfully clear the LA County Live Scan process.
Ability to attend meetings, provide training and technical assistance, and perform other job-related duties at locations throughout Los Angeles County; reliable transportation to carry out essential functions.

Nice To Haves

Experience providing direct services to clients with severe and persistent mental illness, including assessment, treatment planning, or counseling.
Experience in program operations or program management.
Experience managing or leading teams providing case management, outreach, counseling, or other direct client services in community-based programs.
Ability to independently manage and implement program activities in coordination with the ODR team.
Demonstrated experience building collaboration and partnerships among diverse stakeholders, such as government, community organizations, and businesses.
Ability to coordinate day-to-day work among multidisciplinary teams and service providers, including real-time problem-solving and technical assistance.
Strong synthesis, analysis, and writing skills, including the ability to develop products, protocols, and reports.
Strong organizational skills, including managing multiple projects, tracking details, and meeting deadlines.
Strong Microsoft Excel skills and database management experience, such as with Electronic Health Record Systems.

Responsibilities

Develop policies and procedures for tracking information, implementation, and monitoring client-level information for the PACT program.
Supervise analysts responsible for internal reporting and collecting information about clients, referrals, and placements.
Serve as the primary liaison for the PACT program and attend meetings with facility operators.
Develop facility improvement plans identifying concerns, resources, training needs, and opportunities for technical assistance.
Oversee data collection, reporting, and evaluation of the PACT program, including mental health services, substance use treatment, employment, and legal support services.
Oversee evaluation design, including goals and timelines, in collaboration with stakeholders.
Provide operational support for other PACT activities, including Recuperative Care, as needed.
Identify potential new facilities and recommend removing facilities from the program when performance does not improve or client safety and well-being are at risk.
Communicate with the Community Care Licensing Division (CCLD) about facilities posing immediate concerns for client safety and well-being.
Meet with leadership to review implementation issues, troubleshoot barriers, propose solutions, identify policy issues, review metrics and quality-improvement topics, allocate resources, and revise tasks, deliverables, milestones, and timelines as needed.
Perform other duties and support the PACT team as assigned.