Health Program Analyst II

Heluna Health•Los Angeles, CA

3d•$6,625 - $9,557•Hybrid

About The Position

The Office of Diversion and Reentry (ODR) within Los Angeles Health Services is seeking a Health Program Analyst II to oversee the Post-Acute Community Transitions (PACT) team, primarily focusing on planning, implementing, and monitoring the Enriched Residential Care (ERC) Program. The role coordinates referrals and client placements and oversees a portfolio of Residential Care Facilities for the Elderly (RCFEs) and Adult Residential Facilities (ARFs), ensuring facility safety, service quality, and compliance with program requirements. The analyst collaborates with hospital social workers, placement teams, facility operators, contracted providers, and County partners to resolve placement barriers, provide technical assistance and training, and promote safe, timely transitions to appropriate residential settings. The position oversees development of policies, procedures, and the client referral system, and provides administrative and technical supervision to Staff Analysts responsible for program management. It regularly works with leadership to review implementation issues, resolve barriers, identify policy matters requiring development or clarification, examine program metrics and continuous quality improvement opportunities, allocate resources, and review or revise implementation tasks, deliverables, milestones, and timelines to meet PACT objectives. The position reports to the Health Program Manager I. ODR currently operates under a hybrid work model with a combination of office, field, and remote workdays; this arrangement is subject to change at the discretion of LAHS.

Requirements

Option I: A bachelor's degree from an accredited college or university in Behavioral Sciences, Business Administration, Counseling, Healthcare Administration/Management, Leadership/Organization Development, Public Administration, Public Health, Public Policy, Social Sciences, or Social Work, and four years of experience analyzing mental health or public health programs, including two years at the level of Health Program Analyst I.
Option I substitution: A master's degree from an accredited college or university in one of the listed fields may substitute for one year of the required experience.
Option II: Six years of experience performing assignments in mental health or public health program analysis, including two years at the level of Health Program Analyst I.
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Successfully clear the LA County Live Scan process.
Proficiency with Microsoft Office Suite programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, and Teams.
Ability to multitask and prioritize workload for time-sensitive projects and tasks.
Ability to solve problems and make recommendations regarding processes and policies.
Ability to communicate professionally and clearly in writing and verbally with all levels of personnel, and to work within a project team or independently.
Ability to work in a diverse environment with diverse individuals.
Flexibility in meeting changing work tasks and timelines, and dependability and reliability.

Nice To Haves

Experience providing direct services to clients with severe and persistent mental illness, including assessment, treatment planning, or counseling.
Experience in program operations or program management.
Experience managing or leading teams providing case management, outreach, counseling, or other direct client services in community-based programs.
Ability to independently manage and implement program activities in coordination with the ODR team.
Demonstrated experience building collaboration and partnerships among diverse stakeholders, such as government, community organizations, and businesses.
Ability to coordinate day-to-day work among multidisciplinary teams and service providers, including real-time problem solving and technical assistance.
Strong synthesis, analysis, and writing skills, including the ability to develop products, protocols, and reports.
Strong organizational skills, including the ability to manage multiple work projects, track details, and meet deadlines.
Strong technical skills with Microsoft Excel and experience with database management, such as Electronic Health Record systems.
Ability to attend meetings, provide training and technical assistance, and perform other job-related duties throughout Los Angeles County, with reliable transportation.

Responsibilities

Develop policies and procedures for tracking information, implementation, and monitoring client-level information for the PACT program.
Supervise analysts responsible for internal reporting and collection of client, referral, and placement information.
Serve as the primary liaison for the PACT program and attend meetings with facility operators.
Develop facility improvement plans identifying concerns, resources, training needs, and opportunities for technical assistance.
Oversee PACT program data collection, reporting, and evaluation, including mental health services, substance use treatment, employment, and legal support services.
Oversee evaluation design, including goals and timelines, in collaboration with stakeholders.
Provide operational support for other PACT activities, including Recuperative Care, as needed.
Identify potential new facilities and recommend removing facilities from the program when performance does not improve or client safety and well-being are at risk.
Communicate with the Community Care Licensing Division (CCLD) regarding facilities that pose immediate concerns for client safety and well-being.
Meet with leadership to review implementation issues, troubleshoot barriers, identify policy needs, examine metrics and quality-improvement topics, allocate resources, and revise tasks, deliverables, milestones, and timelines as needed.
Perform other duties and support the PACT team as assigned.